Default Analyst l

Dovenmuehle Mortgage, Inc. is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. They are seeking a Default Analyst I to perform reconciliation of expenses on defaulted mortgage loans, ensuring compliance with company policies and regulations. The role involves analyzing loan level data, validating accuracy, and remedying errors in claims processing.

Responsibilities

• Gather all settled claims and all relevant backup documentation
• Review settled claims for accuracy of the expenses claimed vs paid, curtailed, or not paid (denied)
• Prepare and submit request(s) for reimbursement to vendors
• Ensure all claims are calculated and completed within insurer/investor guidelines, regulations, applicable laws, and company policies/procedures
• Evaluate claims processing and track inconsistencies and report to the management
• Identify gaps in the department/company’s processes to improve accuracy and efficiency of said processes
• Reconcile, notate, and report discrepancies found in documentation and claims
• Timely and accurately update internal/external databases and systems or records
• Ensure documents are imaged within company guidelines
• Follow-up on caseload issues, through to resolution, escalating when necessary
• Use established procedures to communicate regularly with leadership on status of issues
• Develop constructive and cooperative working relationships with clients and other employees and maintain those relationships over time
• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership
• Comply with the Code of Conduct and successfully completes annual regulatory training requirements
• Complete applicable industry-related training
• Additional duties as assigned

Skills

• High School diploma or equivalent
• Advanced PC skills: Microsoft applications
• Strong analytical and problem-solving skills and attention to detail/accuracy
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex issues clearly and concisely
• Associate or bachelor's degree

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

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