Client Relationship Analyst – Data Entry, Call Support & Customer Assistance – $32/hr – Full‑Time – arenaflex

About arenaflex

arenaflex is a leading integrated health‑care and retail pharmacy organization that serves millions of customers across the United States and its territories. With a legacy of more than a century in providing accessible, high‑quality pharmacy services, arenaflex combines cutting‑edge technology, a robust omnichannel presence, and a deep commitment to community well‑being. Our mission is to improve lives through better health, and we achieve this by empowering our employees, partners, and the communities we serve.

As a data‑driven, customer‑focused enterprise, arenaflex continuously invests in innovative programs such as the 340B drug pricing initiative, advanced analytics platforms, and seamless digital‑to‑store experiences. Joining arenaflex means becoming part of a dynamic team that values collaboration, continuous learning, and a culture of service excellence.

Position Overview

The Client Relationship Analyst – Data Entry, Call Support & Customer Assistance serves as the single point of contact for arenaflex’s external clients, ensuring smooth communication, accurate data handling, and proactive problem resolution. This full‑time role is based in Florida, USA, and offers a competitive hourly rate of $32. The analyst will work closely with internal teams—including IT, compliance, finance, and pharmacy operations—to deliver superior service and drive the success of arenaflex’s 340B program and related initiatives.

Key Responsibilities

• Client Relationship Management: Maintain and strengthen client relationships by delivering timely, accurate services that address client inquiries, concerns, and program requirements.
• Program Coordination: Act as the knowledgeable liaison for the 340B program, guiding clients through enrollment, compliance, and reporting processes.
• End‑to‑End Issue Resolution: Own the full lifecycle of client issues—from initial contact through resolution—ensuring a high level of satisfaction and adherence to service standards.
• Data Analysis & Reporting: Leverage cross‑functional teams to gather, interpret, and present data trends that inform client strategy and program performance.
• Process Improvement: Solicit client feedback, identify opportunities for workflow enhancements, and recommend system upgrades that increase efficiency and accuracy.
• Training & Guidance: Educate clients on reporting changes, new functionalities, and best practices, helping them achieve optimal outcomes.
• Support for 340B Reviews: Provide detailed explanations of data flows across multiple platforms, assisting clients during audit cycles both onsite and remotely.
• Documentation & Record Keeping: Maintain comprehensive logs of client interactions, complaints, resolutions, and follow‑up actions to ensure traceability and compliance.
• Cross‑Functional Collaboration: Build strong working relationships with internal partners—IT, store operations, legal, finance, and compliance—to facilitate information exchange and problem solving.
• Industry Insight: Stay current on pharmacy and health‑care trends, using this knowledge to propose enhancements that strengthen arenaflex’s 340B program.

Essential Qualifications

• Bachelor’s degree (or equivalent) in Business, Health‑Care Administration, Communications, or a related field.
• Minimum of two (2) years of experience in client or record relationship management, preferably in a health‑care or pharmacy setting.
• Demonstrated ability to diagnose, isolate, and resolve moderate to complex business issues, delivering actionable solutions.
• Proven track record of meeting deadlines with minimal supervision and escalating issues when necessary.
• Excellent verbal and written communication skills, with experience presenting to diverse audiences including senior leadership, cross‑functional teams, and external clients.
• Strong customer‑service orientation, consistently meeting quality standards and achieving high satisfaction scores.
• Proficiency in Microsoft Office Suite—Excel (formulas, pivot tables, formatting), PowerPoint (slide creation, design), and Word (document creation, tracking changes).
• Willingness to travel up to 20% of the time for client visits, training sessions, and regional meetings.

Preferred Qualifications

• Experience working within a client or record‑management environment that involves regulatory compliance (e.g., 340B, pharmacy benefit management).
• Background in the health‑care industry, specifically with pharmacy operations, drug pricing programs, or clinical services.
• Familiarity with data‑entry platforms, CRM systems, and analytics tools that support program reporting.
• Advanced certifications such as Certified Pharmacy Technician (CPhT) or Project Management Professional (PMP) are a plus.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret complex data sets, identify trends, and translate findings into clear recommendations for clients.
• Problem‑Solving: Proactive approach to troubleshooting, with a focus on root‑cause analysis and sustainable solutions.
• Interpersonal Skills: Strong relationship‑building capabilities, empathy, and the ability to influence without authority.
• Organizational Agility: Comfortable navigating fast‑paced environments, managing multiple priorities, and adapting to changing business needs.
• Technical Proficiency: Comfortable using Excel for data manipulation, PowerPoint for client presentations, and Word for documentation; experience with ERP or pharmacy management systems is advantageous.
• Attention to Detail: Meticulous in data entry, documentation, and compliance reporting to ensure accuracy and audit readiness.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of its employees. As a Client Relationship Analyst, you will have access to:

• Structured onboarding and mentorship programs that accelerate your understanding of the 340B landscape and arenaflex’s operational model.
• Continuous learning resources, including internal training portals, industry webinars, and tuition reimbursement for relevant certifications.
• Opportunities to transition into senior analyst, program manager, or strategic partnership roles as you demonstrate expertise and leadership.
• Cross‑departmental projects that broaden your exposure to IT, compliance, finance, and retail operations, enriching your skill set and network.

Work Environment & Culture at arenaflex

Our workplaces are designed to foster collaboration, innovation, and well‑being. Key cultural pillars include:

• Customer‑First Mindset: Every decision is guided by the goal of delivering exceptional value to our clients and the communities we serve.
• Inclusivity & Diversity: arenaflex celebrates diverse perspectives and encourages an environment where every voice is heard.
• Flexibility: While this role is based in Florida, we support hybrid work arrangements and flexible scheduling to promote work‑life balance.
• Community Impact: Employees are encouraged to participate in volunteer initiatives, health‑screening events, and local outreach programs.
• Recognition & Rewards: Regular performance recognitions, peer‑to‑peer awards, and milestone celebrations reinforce our commitment to employee appreciation.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects experience, performance, and market standards. While the base rate for this role is $32 per hour, total rewards may include:

• Comprehensive health coverage (medical, dental, vision) with flexible spending accounts.
• Retirement savings options, including a 401(k) plan with company match.
• Paid time off, holidays, and sick leave to support personal well‑being.
• Employee assistance programs, mental‑health resources, and wellness initiatives.
• Life and accidental death insurance, as well as disability coverage.
• Education assistance for tuition, certifications, and professional development courses.
• Employee discount programs for arenaflex products and services.
• Opportunities for performance‑based bonuses and incentive programs.

How to Apply

If you are passionate about delivering outstanding client service, thrive in data‑driven environments, and want to make a meaningful impact within a leading health‑care organization, we invite you to join arenaflex. To submit your application, click the link below and follow the instructions on our secure candidate portal.

Apply Now – Become a Part of arenaflex’s Success Story!

Closing Statement

arenaflex is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique background, ideas, and experiences are valued here, and we look forward to the fresh perspective you will bring to our client relationship team.

Take the next step in your career journey—apply today and help us shape the future of health‑care delivery.