Experienced Client Account Manager – Consumer Package Goods (CPG) Vertical | Large Customer Sales & Advertising Campaign Management

About arenaflex

Join arenaflex, a leading digital advertising platform that connects brands with millions of active users across the globe. We are at the forefront of transforming how consumer package goods companies reach and engage their target audiences through innovative marketing solutions. Our Large Customer Sales team works with the most recognizable brands in the CPG industry, delivering exceptional results through data-driven campaigns and strategic partnerships. We are currently seeking a talented and dedicated Client Account Manager to lead our CPG vertical, driving growth and building lasting relationships with our enterprise clients.

Job Summary

arenaflex is seeking an experienced Client Account Manager to oversee the CPG vertical within our Large Customer Sales division. This pivotal role involves close collaboration with Client Partners to execute marketing campaigns from inception through optimization, ensuring our CPG clients achieve their advertising objectives. The ideal candidate will be based in Chicago and will serve as the primary strategic contact for major consumer package goods brands, guiding them through campaign launches, providing insightful recommendations, and driving continuous improvement in their advertising performance.

Key Responsibilities

• Strategic Campaign Collaboration: Work hand-in-hand with Client Partners to develop, execute, and optimize advertising campaigns that align with client marketing goals and deliver measurable Results
• End-to-End Campaign Management: Lead complete campaign launches including planning, implementation, tracking, and performance analysis while providing actionable insights to both agency and client partners
• Account Operations Leadership: Manage all internal account operations, ensuring seamless coordination between cross-functional teams and maintaining exceptional client satisfaction
• Value Proposition Education: Educate brands and media agencies on arenaflex's unique value proposition, platform capabilities, and industry best practices to maximize campaign effectiveness
• Consultative Advisory Services: Advise clients on their awareness and direct response objectives, crafting comprehensive media plans that align with their marketing funnel and business targets
• Technical Campaign Delivery: Collaborate closely with Advertising Operations teams to ensure flawless campaign delivery, resolving technical issues promptly and maintaining optimal campaign performance
• Cross-Functional Representation: Effectively represent client needs and requirements to internal stakeholders including product, engineering, and marketing teams to drive solutions and improvements
• Proactive Improvement Identification: Continuously identify areas of opportunity for campaign optimization, client growth, and process enhancement, taking initiative to implement best practices
• Relationship Cultivation: Build and maintain strong, lasting relationships with external partners including brands, agencies, and media buyers through exceptional service and strategic guidance
• Performance Reporting: Analyze campaign data and provide detailed performance reports with strategic recommendations to drive ongoing client success and account growth

Essential Qualifications

• Professional Experience: Minimum five (5+) years of progressive experience in advertising sales and account management, with proven success managing client relationships in the consumer package goods industry
• Marketing Expertise: Solid understanding of the customer marketing funnel and traditional marketing ecosystem, including awareness, consideration, conversion, and loyalty stages
• Analytical Capabilities: Demonstrated comfort working with problems of diverse scope requiring data analysis, statistical interpretation, and strategic decision-making
• Digital Marketing Knowledge: Understanding of digital measurement and tracking fundamentals, including impression tracking, click-through metrics, conversion attribution, and platform analytics
• Problem-Solving Approach: Tenacious and entrepreneurial mindset with the ability to navigate challenges creatively and persist through obstacles to deliver results
• Relationship Building: Demonstrated ability to cultivate strong, productive relationships with external partners including brands, agencies, and media organizations
• Communication Excellence: Exceptional verbal and written communication skills with the ability to present complex information clearly and persuasively to diverse audiences
• Interpersonal Skills: Strong interpersonal abilities enabling effective collaboration across functional teams and external stakeholders
• Adaptability: Proven ability to thrive in fast-paced, unstructured environments while managing multiple priorities and meeting tight deadlines
• Attention to Detail: High level of accuracy and attention to detail in all aspects of account management, campaign execution, and client communications
• Educational Background: Bachelor's degree in Business, Marketing, Communications, or related field; or equivalent combination of education and professional experience

Preferred Qualifications

• Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP functions, and data visualization for campaign analysis and reporting
• Previous experience working with major CPG brands and consumer packaged goods advertising campaigns
• Familiarity with programmatic advertising platforms and real-time bidding technologies
• Knowledge of social media advertising ecosystems and their unique measurement capabilities
• Experience with client retention strategies and account growth planning
• Professional certifications in digital marketing or advertising platforms
• Proven track record of exceeding client expectations and driving account revenue growth

Skills and Competencies Required for Success

• Strategic Thinking: Ability to understand client business objectives and translate them into effective advertising strategies
• Data Fluency: Comfortable analyzing campaign data, identifying trends, and deriving actionable insights for campaign optimization
• Project Management: Strong organizational skills with the ability to manage multiple simultaneous campaigns and priorities effectively
• Client-Focused Mindset: Dedication to understanding and exceeded client expectations while building long-term partnerships
• Technical Aptitude: Ability to quickly learn and adapt to new advertising platforms, tools, and technologies
• Collaboration Excellence: Strong team-oriented approach with the ability to coordinate effectively across departments
• Presentation Skills: Comfortable presenting campaign results, recommendations, and strategic plans to senior client stakeholders
• Negotiation Skills: Ability to navigate client conversations and internal discussions to achieve mutually beneficial outcomes
• Initiative and Proactivity: Self-starter mentality with the drive to identify opportunities and implement solutions without extensive direction
• Result Orientation: Strong focus on delivering measurable results and continuously improving campaign performance

Career Growth Opportunities

At arenaflex, we invest in the professional development of our team members. As a Client Account Manager in our CPG vertical, you will have access to comprehensive career advancement pathways including:

• Leadership Development: Progression into Senior Client Account Manager or Client Partner roles with increased account ownership and team leadership responsibilities
• Specialization Tracks: Opportunity to develop deep expertise in specific advertising verticals, platforms, or solution areas based on your interests and strengths
• Cross-Functional Exposure: Experience working with product, engineering, and marketing teams, providing broad visibility into all aspects of digital advertising technology
• Training and Development: Access to industry-leading training programs, certifications, and professional development resources to enhance your skills
• Mentorship Opportunities: Potential to mentor junior team members and contribute to arenaflex's culture of learning and growth
• Industry Recognition: Participation in industry conferences, events, and thought leadership opportunities to build your professional profile

Work Environment and Company Culture

arenaflex offers a dynamic, inclusive, and supportive work environment that fosters innovation and collaboration. Our Chicago-based team represents diverse backgrounds and perspectives, united by a shared commitment to client success and team excellence. We value transparency, flexibility, and continuous learning, providing our team members with the tools and resources needed to thrive in their careers.

Our culture emphasizes work-life balance, creativity, and personal well-being. We believe that happy, supported team members deliver exceptional results for our clients. The Chicago office provides a modern, collaborative workspace designed to support both focused work and team collaboration. We embrace flexible working arrangements that enable our team members to perform at their best while maintaining personal well-being.

Compensation and Benefits

arenaflex offers competitive compensation packages designed to attract and retain top talent in the industry. Our comprehensive benefits program includes:

• Health and Wellness: Comprehensive health benefits covering medical, dental, and vision insurance for employees and their families
• Retirement Planning: 401(k) retirement plan with generous company matching to support your long-term financial goals
• Home Office Support: Workspace benefits and stipends to create an optimal home office environment
• Professional Development: Personal and professional development funds to support ongoing learning and career growth
• Family Support: Family planning support and comprehensive parental leave policies including four months of paid parental leave for new parents
• Time Off: Flexible vacation policy and Reddit Global Days off, ensuring you have time to recharge and maintain work-life balance
• Volunteer Opportunities: Paid volunteer time off to support community engagement and giving back
• Additional Perks: Access to exclusive benefits, discounts, and programs designed to support your overall well-being

Why Join arenaflex?

By joining arenaflex as a Client Account Manager, you will become part of a team that is transforming the digital advertising landscape. You will work with the most recognized brands in the consumer package goods industry, gaining invaluable experience while making a meaningful impact on their marketing success. Our collaborative environment encourages innovation, professional growth, and continuous learning.

We are looking for passionate, driven individuals who are excited about the opportunity to-shape the future of advertising. If you have a proven track record in account management, a passion for the CPG industry, and the drive to deliver exceptional results, we want to hear from you.

Apply Today

If you are ready to take the next step in your career and join a team that values excellence, innovation, and client success, we encourage you to apply for this exciting opportunity. Submit your application today and become part of the arenaflex team. We look forward to welcoming a talented Client Account Manager who will help us continue our mission of connecting brands with their audiences through powerful, data-driven advertising solutions.