Senior Technical Product Engineer – Remote Customer Service Platform – $24/Hour – Full‑Time (Atlanta) – arenaflex

About arenaflex – Pioneering the Future of Remote Customer Service

arenaflex is a global leader in aviation and travel services, renowned for its relentless focus on innovation, safety, and customer delight. With a heritage that spans decades, arenaflex continuously invests in cutting‑edge technology to transform how millions of passengers experience travel every day. Our remote customer service ecosystem is a cornerstone of this transformation, enabling seamless, real‑time support for travelers worldwide. As we expand our digital footprint, we are looking for visionary engineers who can shape the next generation of API‑driven products that power our remote service channels.

Role Overview – Senior Technical Product Engineer (Remote Customer Service)

As a Senior Technical Product Engineer at arenaflex, you will be the bridge between business vision and technical execution. You will partner with cross‑functional Business and IT teams to define, design, and deliver robust API solutions that enable our remote customer service platforms to scale, evolve, and delight users. This role is ideal for a self‑motivated professional who thrives in a fast‑paced environment, enjoys translating complex business needs into clear technical specifications, and is passionate about delivering high‑quality software that directly impacts the customer experience.

Key Responsibilities

• Collaborate with Business Analysts and Product Owners to elicit, document, and prioritize functional and non‑functional requirements for remote service APIs.
• Design, develop, and maintain comprehensive API specifications (OpenAPI/Swagger) that meet industry standards for security, performance, and reliability.
• Lead the creation of automated test suites (Postman, RestAssured, or similar) to validate API contracts, ensuring early detection of defects and continuous compliance.
• Drive the end‑to‑end lifecycle of API development—from concept, through design, implementation, testing, deployment, to ongoing support.
• Partner with the Application Support and Development teams to troubleshoot production issues, resolve bugs, and implement enhancements.
• Facilitate regular sprint reviews, backlog grooming sessions, and cross‑team coordination meetings to keep projects on track.
• Translate high‑level business requirements into granular user stories, acceptance criteria, and technical tasks for development teams.
• Maintain an up‑to‑date product backlog, ensuring clear visibility of priorities, dependencies, and delivery timelines.
• Develop and curate communication artifacts (release notes, API documentation, stakeholder newsletters) to keep internal and external partners informed.
• Champion best practices in API governance, versioning, and lifecycle management across the organization.
• Mentor junior engineers and foster a culture of continuous learning, knowledge sharing, and technical excellence.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline.
• Minimum 5 years of experience designing, building, and maintaining APIs in a large‑scale enterprise environment.
• Proven track record of creating detailed functional specifications and automated test cases for API‑centric solutions.
• Hands‑on experience with Agile development methodologies (Scrum, Kanban) and tools such as JIRA, Confluence, or Azure DevOps.
• Strong knowledge of RESTful design principles, JSON/XML data formats, OAuth2, JWT, and API security best practices.
• Familiarity with API testing frameworks (Postman, SoapUI, RestAssured) and CI/CD pipelines (Jenkins, GitLab CI, Azure Pipelines).
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non‑technical stakeholders.
• Demonstrated ability to work independently, prioritize tasks, and deliver high‑quality outcomes on schedule.
• Commitment to safety, data privacy, and regulatory compliance in all aspects of product development.

Preferred Qualifications & Additional Skills

• Experience with modern development frameworks such as Spring Boot, Node.js, or .NET Core.
• Exposure to API management platforms (Apigee, Kong, AWS API Gateway) and micro‑services architectures.
• Knowledge of performance testing tools (JMeter, Gatling) and techniques for scaling APIs under high load.
• Background in the travel, aviation, or hospitality industries, understanding the unique challenges of remote customer service.
• Strong interpersonal skills, with a collaborative mindset and a passion for mentoring teammates.
• Ability to thrive in a dynamic, fast‑changing environment while maintaining a focus on quality and detail.

Core Competencies for Success

• Analytical Thinking: Ability to dissect complex business problems and translate them into clear, actionable technical solutions.
• Customer‑Centric Mindset: Understanding of how API design directly impacts end‑user experience and satisfaction.
• Leadership & Influence: Proactively drive initiatives, influence cross‑functional teams, and champion best practices.
• Adaptability: Comfortable navigating ambiguous requirements and shifting priorities while maintaining momentum.
• Quality Focus: Commitment to rigorous testing, documentation, and continuous improvement.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional growth of its employees. As a Senior Technical Product Engineer, you will have access to:

• Structured mentorship programs and leadership development tracks.
• Tuition reimbursement for advanced certifications (e.g., AWS Certified Solutions Architect, Certified Scrum Professional).
• Opportunities to lead high‑visibility, enterprise‑wide initiatives that shape the future of remote customer service.
• Cross‑functional rotations that broaden your expertise across product management, architecture, and operations.
• Regular internal tech talks, hackathons, and innovation labs to explore emerging technologies.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects the value you bring to the organization. While exact figures are tailored to experience, you can expect:

• Hourly rate of $24 per hour, with eligibility for performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, including vacation, holidays, sick leave, and parental leave.
• 401(k) retirement plan with company matching up to 9% of your contributions.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Employee assistance programs covering mental health, financial counseling, and legal services.
• Travel benefits such as discounted airline tickets for employees and eligible family members.
• Wellness initiatives, on‑site fitness centers, and access to virtual wellness platforms.
• Professional development budget, conference attendance allowances, and access to online learning platforms.

Work Environment & Culture at arenaflex

Our culture is built on the core values of Care, Integrity, Strength, Employee Empowerment, and Collaboration. We believe that a diverse, inclusive workforce drives innovation and delivers superior customer experiences. At arenaflex you will find:

• A supportive, team‑oriented atmosphere where ideas are welcomed and celebrated.
• Commitment to safety and data security in every project and interaction.
• Opportunities to engage in community service and sustainability initiatives that reduce our carbon footprint.
• Recognition programs that honor outstanding contributions and foster a sense of belonging.
• State‑of‑the‑art collaboration tools, modern development environments, and a robust IT infrastructure.

How to Apply

If you are ready to make a tangible impact on the future of remote customer service and grow your career with a world‑class organization, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are excited about this opportunity at arenaflex.

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