Entry-Level Home Service Coordinator – Customer Support Specialist – $25/Hour – arenaflex

About arenaflex

arenaflex is a leading retailer and service provider in the home improvement and DIY market, serving millions of customers across the United States. With a legacy of innovation, community focus, and a commitment to delivering exceptional value, arenaflex has built a reputation for being the go‑to destination for homeowners, contractors, and hobbyists alike. Our mission is to empower every customer to transform their living spaces with confidence, backed by knowledgeable support, reliable products, and a seamless shopping experience. As we continue to expand our footprint in Georgia and beyond, we are looking for enthusiastic, customer‑centric individuals to join our growing team.

Role Overview

The Home Service Coordinator – Customer Support is an entry‑level position designed for fresh graduates who are eager to launch a career in customer service and retail operations. In this role, you will act as the primary liaison between customers, service professionals, and internal support teams. You will help onboard new service providers, ensure they understand arenaflex’s tools and processes, and maintain a high level of customer satisfaction through proactive communication and problem solving.

Key Responsibilities

Customer Interaction (≈90% of time)

• Handle inbound and outbound calls, emails, and live‑chat inquiries with professionalism and empathy.
• Assist customers in scheduling home service appointments, answering product questions, and resolving service‑related issues.
• Maintain accurate records of each interaction in arenaflex’s CRM system to ensure continuity and follow‑up.
• Identify opportunities to upsell or cross‑sell additional services that align with the customer’s needs.

Service Provider Coordination (≈10% of time)

• Onboard new service professionals, guiding them through arenaflex’s platform, tools, and best practices.
• Track the progress of service requests from initiation to completion, ensuring timelines are met and quality standards are upheld.
• Generate detailed reports on service performance, customer feedback, and operational metrics using arenaflex’s analytics tools.
• Collaborate with the Operations and Training teams to continuously improve service delivery processes.

Additional Duties

• Participate in team meetings, training sessions, and special projects as assigned by the Customer Care Manager.
• Contribute ideas for enhancing the customer journey, based on frontline observations and data insights.
• Maintain a clean, organized workspace and adhere to all safety and compliance guidelines.

Required Qualifications

• Education: Bachelor’s degree in Business, Communications, Hospitality, or a related field.
• Eligibility: Must be at least 18 years of age and legally authorized to work in the United States.
• Communication Skills: Excellent verbal and written communication abilities; clear articulation and active listening are essential.
• Technical Aptitude: Comfortable navigating multiple software platforms, including CRM, ticketing, and scheduling tools.
• Customer‑First Mindset: Demonstrated passion for helping others and a natural inclination toward problem solving.
• Physical Requirements: Ability to sit for extended periods, occasional light lifting (up to 20 lb), and occasional movement around the office.

Preferred Qualifications

• Previous experience in a call‑center, retail, or hospitality environment, even if part‑time or internship.
• Familiarity with home improvement products, basic DIY concepts, or related services.
• Proficiency with Microsoft Office Suite and basic data entry.
• Experience using chat or ticketing platforms such as Zendesk, Freshdesk, or similar.
• Demonstrated ability to work independently while also thriving in a collaborative team setting.

Core Skills & Competencies

• Problem‑Solving: Quickly assess situations, identify root causes, and propose effective solutions.
• Time Management: Prioritize tasks to meet service level agreements (SLAs) and maintain high productivity.
• Emotional Intelligence: Remain calm under pressure, empathize with customers, and de‑escalate challenging interactions.
• Attention to Detail: Accurately capture information, follow procedures, and ensure compliance with arenaflex policies.
• Team Collaboration: Share knowledge, support peers, and contribute to a positive work environment.
• Adaptability: Embrace change, learn new tools quickly, and adjust to evolving business needs.

Career Development & Learning Opportunities

arenaflex invests heavily in the growth of its employees. As a Home Service Coordinator, you will have access to:

• Structured onboarding programs that cover product knowledge, customer service fundamentals, and arenaflex’s internal systems.
• Ongoing mentorship from seasoned managers and senior support specialists.
• Quarterly training workshops on advanced communication techniques, conflict resolution, and sales enablement.
• Opportunities to transition into specialized roles such as Service Operations Analyst, Customer Experience Specialist, or Retail Management.
• Tuition reimbursement for relevant certifications or degree programs.

Work Environment & Culture at arenaflex

Our offices in Georgia are designed to foster collaboration, creativity, and comfort. You can expect:

• Open‑plan workspaces with quiet zones for focused tasks.
• Modern ergonomic furniture to support long periods of sitting.
• A supportive, inclusive culture that celebrates diversity and encourages every voice to be heard.
• Regular team‑building events, community service days, and recognition programs.
• Flexible scheduling options to help you balance work and personal commitments.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $25, reflecting the value we place on fresh talent. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• Retirement savings options with company matching contributions.
• Employee discount on arenaflex products and services.
• Transportation stipend and occasional travel (under 10% of work time) for on‑site training or events.
• Wellness programs, including gym membership discounts and mental‑health resources.

How to Apply

If you are ready to start a rewarding career with arenaflex, we encourage you to submit your application today. Showcase your enthusiasm for customer service, your willingness to learn, and your commitment to helping homeowners achieve their project goals.

Apply Now

Join arenaflex and Make a Difference

At arenaflex, every interaction matters. As a Home Service Coordinator, you will be at the heart of our mission to deliver exceptional service, empower skilled professionals, and create lasting value for our customers. We look forward to welcoming a motivated, service‑driven individual to our team. Take the first step toward a dynamic career—apply today and become part of a company that truly cares about its people and its community.