Entry-Level Guest Experience & Terminal Operations Coordinator – $26/Hour – arenaflex – Full‑Time, Celebration, USA
About arenaflex
arenaflex is a global leader in premium cruise experiences, delivering unforgettable journeys to millions of guests each year. With a legacy of innovation, safety, and hospitality, arenaflex combines world‑class entertainment, cutting‑edge technology, and a deep commitment to guest satisfaction. Our ports of call span the United States, the Schengen region, Canada, Australia, and New Zealand, and our operations are supported by a network of dedicated partners, from customs authorities to local law enforcement. As we continue to expand our fleet and enhance our shore‑side services, we are looking for enthusiastic, detail‑oriented individuals to join our Guest Experience and Terminal Operations team.
Why This Role Matters
As an Entry‑Level Guest Experience & Terminal Operations Coordinator, you will be the backbone of the embarkation process, ensuring that every guest’s journey begins smoothly and ends memorably. You will work closely with internal teams, external vendors, and port authorities to coordinate logistics, maintain data integrity, and uphold the high standards that define the arenaflex brand.
Key Responsibilities
- Participate in the continuous improvement of the embarkation workflow, identifying bottlenecks and proposing actionable solutions.
- Maintain and update critical data sets such as Port Arrival Times, Daily Operations Reports, and Quality Assurance Reviews.
- Support the Terminal Operations Manager with medium‑level stakeholder and guest relations inquiries, ensuring timely resolution.
- Assist in scheduling and documenting meetings, training sessions, and stakeholder briefings.
- Lead communication with partner regions—both internal and external—providing updates on operational changes, policy revisions, and performance metrics.
- Travel to arenaflex terminals in Port Canaveral, South Florida, and out‑ports to provide on‑site support and conduct quality audits.
- Coordinate with out‑port teams on terminal and area release activities, ensuring seamless hand‑offs between departments.
- Conduct Quality Assurance Reviews and schedule audits for terminal operations, documenting findings and recommending corrective actions.
- Serve as the primary liaison between arenaflex and external vendor services, fostering positive relationships with customs, border protection, local police, stevedores, security, and other critical partners.
- Develop and deliver training content for staff on business process improvements and operational execution plans.
- Identify project‑related risks and issues, escalating them appropriately to ensure successful project delivery.
- Maintain comprehensive documentation of terminal processes, including standard operating procedures, workflow diagrams, and guest embarkation checklists.
Essential Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Logistics, or a related field.
- Strong knowledge of cruise‑line operations, terminal activities, and guest services.
- Proficiency with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint).
- Demonstrated ability to manage multiple priorities in a fast‑paced environment.
- Excellent verbal and written communication skills, with a focus on professionalism and clarity.
- Solid analytical, logical, and critical‑thinking abilities.
- Experience in the travel or hospitality industry is preferred.
- Willingness to work flexible hours, including weekends and holidays, as operational demands dictate.
- Valid passport and ability to travel internationally for short‑term assignments.
- Physical capability to lift up to 50 lb, push carts weighing over 500 lb, and operate warehouse equipment such as pallet jacks.
Preferred Qualifications
- Three or more years of experience in cruise‑line dock operations or a comparable logistics role.
- Familiarity with arenaflex Cruise Line systems, including DXP, Seaware, and Fidelio.
- Experience with Microsoft Power Apps and Power Automate for workflow automation.
- Knowledge of migration strategies for ports across the US, Schengen area, Canada, Australia, and New Zealand.
- Previous exposure to stakeholder management with government agencies and external service providers.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to anticipate guest needs and deliver exceptional service.
- Organizational Excellence: Strong attention to detail and ability to maintain accurate records.
- Collaboration: Proven teamwork skills, comfortable working with cross‑functional groups.
- Problem‑Solving: Proactive approach to identifying issues and implementing effective solutions.
- Technology Savvy: Comfortable learning new software platforms and leveraging data for decision‑making.
- Adaptability: Flexibility to adjust to shifting priorities, schedules, and travel requirements.
Physical Demands & Work Environment
This role requires occasional travel to busy port terminals, where you will be exposed to outdoor weather conditions, noise, and the dynamic pace of cruise embarkation. You will spend time both in office settings and on the dock, handling paperwork, operating handheld devices, and occasionally moving equipment. Safety protocols are strictly enforced, and all necessary personal protective equipment (PPE) will be provided.
Work Schedule & Travel
Standard hours are 8 hours per day, Monday through Friday, with the expectation of occasional weekend and holiday coverage during peak seasons. Travel to out‑ports and partner locations is required up to 30 % of the time, with trips ranging from one‑day visits to week‑long assignments.
Compensation, Perks & Benefits
arenaflex offers a competitive hourly rate of $26, complemented by a comprehensive benefits package that includes:
- Health, dental, and vision insurance plans.
- Retirement savings options with company matching.
- Paid time off, holidays, and sick leave.
- Employee assistance programs and wellness initiatives.
- Opportunities for tuition reimbursement and professional certifications.
- Discounted cruise fares for employees and immediate family members.
- Access to cutting‑edge technology and continuous training resources.
Career Growth & Development
arenaflex is committed to nurturing talent from within. As an entry‑level coordinator, you will have a clear pathway to advance into senior operational roles, project management, or specialized areas such as data analytics, vendor management, or guest experience design. Regular mentorship, performance reviews, and internal mobility programs ensure that high‑performing team members can achieve their career aspirations.
Culture & Values
At arenaflex, we celebrate diversity, creativity, and a relentless pursuit of excellence. Our culture is built on:
- Integrity: Acting with honesty and transparency in every interaction.
- Collaboration: Working together across departments and borders to achieve common goals.
- Innovation: Embracing new ideas, technology, and processes to enhance the guest journey.
- Respect: Valuing each employee, guest, and partner as essential contributors to our success.
- Community: Giving back through volunteer initiatives and sustainable practices.
How to Apply
If you are ready to launch your career with a dynamic, globally recognized cruise brand and thrive in a fast‑moving, guest‑focused environment, we want to hear from you. Submit your application through the arenaflex career portal, and include a resume and a brief cover letter highlighting your relevant experience and enthusiasm for the role.
Apply Now