[Remote] Bilingual Customer Service Analyst

Note: The job is a remote job and is open to candidates in USA. Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. The Bilingual Customer Service Analyst will handle incoming health-related requests, ensuring accurate processing of authorization requests while providing excellent customer service.

Responsibilities

• Respond to requests related to health care benefits, program eligibility, and other general inquiries
• Are committed to excellence in customer service; providing the highest level of dedication in all service areas
• Liaise directly with medical consultant(s) and health care professionals for clarifications on requests

Skills

• The ability to review, analyze and process requests from health care professionals as per established criteria
• You are a good communicator – through email and phone, you are clear, concise and friendly
• The ability to organize work and information to ensure requests are processed accurately and efficiently
• Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously
• The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication
• The ability to work quickly and accurately under pressure of time restraints
• You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
• The ability to work on your own and as a team member
• Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
• You can handle the good and challenging calls/cases
• You are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environment
• Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages
• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status

Benefits

• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Permanent full-time position with opportunity to grow in a well-established organization.
• 100% employer-matched Defined Contribution Pension Plan
• Annual Incentive Bonus which recognizes your contribution to our success.
• In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.
• Monday to Friday shifts and no weekends
• We offer an extensive virtual paid training program, ensuring you are prepared for your new career
• Opportunities for career development and advancement
• Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts
• Currently our analysts are working from home; we will be providing the necessary equipment you will need to get started

Company Overview