Attorney Coordinator (Legal Collections)

Credit Acceptance is an award-winning company recognized for its exceptional workplace culture and dedication to career growth. The Attorney Coordinator will oversee the compliance of collection lawsuits, monitor collection law firms, and ensure adherence to company policies while providing support to these firms.

Responsibilities

• Take steps to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures
• Monitor performance of collection law firms
• Regularly communicate with collection law firms regarding their performance, including compliance with their contract and applicable laws
• Perform audits of collection law firms
• Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company’s policies and procedures
• Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures
• Monitor the Company’s relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively
• Coaching, performance managing and auditing a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract
• Evaluating data concerning collection law firm performance and documenting observations based on that data
• Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process during quarterly relationship management calls
• Managing a route of accounts with deficiency balances placed with collection law firms, including overseeing and monitoring efficiency to optimize payments and minimize exceptions
• Conducting quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments)
• Answering inbound calls from customers with any questions or concerns they may have regarding their contractual obligations
• Monitoring status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors)
• Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses
• Manage special projects assigned to collection law firms, as needed
• Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law
• Maximize profitability to collect on deficient accounts through settlement and payment plan approvals
• Provide ongoing support to the Company’s collection law firms
• All other duties as assigned
• Attendance as outlined in the Operations Attendance Policy

Skills

• High School Diploma or GED
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
• 1 year experience with leadership or coaching
• Knowledge of legal collections process and practices
• Knowledge of the Company's policies and procedures relating to legal collections
• Certified as a Notary Public
• Associate's or Bachelor's Degree
• Minimum of 1 year of legal collections experience

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
• Uncapped monthly bonus potential based on individual performance

Company Overview