Research Analyst, Customer Experience
Ipsos is one of the world’s largest research companies, and they are seeking a Research Analyst for Customer Experience. This role involves managing research studies, ensuring quality checks, and collaborating with internal teams to address project issues.
Responsibilities
- Manage the launching and ongoing maintenance of research studies
- Creation and maintenance of technical specifications in proprietary software for study questionnaires
- Quality check study questionnaires & perform in-depth quality checks at every stage of the process
- Liaising with our internal data collection teams, coding & data processing teams
- Perform data verification
- Identify and solve project issues as they arise
Skills
- Completed bachelor's degree
- Outstanding verbal and written communication skills
- Excellent problem solving, critical thinking and analytical skills
- Proactive, 'can do' attitude
- High attention to detail: ability to balance overall project goal with key milestones and tasks
- Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
- Self-starter with superior organization skills who thrives in a deadline driven environment
- Ability to juggle multiple projects and diplomatically respond to conflicting needs
- Relevant project management and/or market research experience an asset
- Bilingual an asset, but not required
Benefits
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
Company Overview