Systems Administrator II job at Ntiva in Washington, DC

Title: Systems Administrator II Location: Washington United States Job Category: Technical Requisition Number: SYSTE001912 Full-Time Hybrid Job Description: Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client's network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs. Location and Work Expectations This exciting opportunity involves working on-site with various clients throughout the Washington DC area, providing an immersive and dynamic work experience. Must have a valid driver's license and insured vehicle. Some travel may require up to 1.5hr drive to location. Monday - Friday; this role also includes participation in a rotating on-call schedule four times a year that includes weekends. What you will be doing Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures. Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure Maximize Monitoring Platform (CW-Automate) in monitoring endpoints Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.) Ensure Network Infrastructure is secured, up to date, organized and documented. Validate & Test Backup Solutions (File, Image, & Disaster Recovery) Work with Operation teams in maintaining company technology standards Work alongside the Solutions Architect Team in assisting with Analyzing, Designing, & Deploying New Technology Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads. Responsible for keeping Documentation up to date Work alongside Account Management Team in delivering great client experience in a timely fashion. Create new opportunities, cascade issues, report incidents. Work closely with the Dispatch team in meeting client's schedule expectations. You'll be successful in this role if you have experience in/with 3+ years of experience in the field of Information Technology General MSP industry knowledge Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER Ability to administer & audit Office 365 end-user administrations Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS Service and troubleshoot end user issues (computer hardware, OS, software related) Superior people skills Ability to communicate and cooperate with various departments in order to obtain information needed Ability to work under pressure, while maintaining a tactful and professional demeanor Intermediate to advanced level of Microsoft Platforms This position requires US Citizenship due to government contracts Strong problem-solving capabilities Valid driving license & traveling required This role involves extended periods of sitting or standing and regular use of computers and office equipment Bonus Point if you have Experience supporting technical environments governed by compliance and regulatory frameworks such as CMMC, ITAR, NIST, and related standards. Experience within or supporting government agencies. Desired certification: CMMC Registered Practitioner Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Physical Requirements/Working Conditions Must be able to lift up to 50 pounds frequently Must be able to lift up to 75 pounds rarely Must be able to perform frequent bending, kneeling, squatting, and turning. Must be able to perform occasional reaching over shoulder height, waist level and from floor. Must be able to work in a fast-paced environment. Must be able to work in an unsupervised environment. Must be able to drive/sit for extended periods of time. Equipment/Machinery Used Two-wheel dolly. Basic Tools (screwdrivers, vacuums, etc.) Mobile phones Laptops/Desktop computers The base pay range for this position is expected to be between $65,000 and $80,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Apply To This Job