Customer Service Rep, Clinical (Remote, $15/hour)

Employer Industry: Healthcare Services Why consider this job opportunity... - Competitive starting pay at $15/hour with the potential to earn up to $16/hour within the first year, plus merit - Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months - Remote work opportunity with training provided - Stable connection to the internet required, minimum download speed of 50 Mbps and upload speed of 10 Mbps - Opportunity to support the company's mission of empowering individuals to live healthier and longer - Full-time and part-time positions available What to Expect (Job Responsibilities): - Answer incoming calls in a professional, accurate, timely, and courteous manner - Record information in the Communication Log and look up member information using proprietary ASH systems - Forward logs requiring further research to the appropriate department - Transfer callers to the appropriate queue for more complex issues - Utilize appropriate resources to provide timely responses What is Required (Qualifications): - High school diploma or equivalent - Minimum of one-year experience in customer service, inbound call center experience preferred - Basic computer skills - Strong verbal communication skills - Demonstrated ability to interact in a positive, respectful manner - Excellent customer service skills - Ability to organize, prioritize, multi-task, and manage time effectively - Demonstrated accuracy and productivity in a changing environment - Ability to analyze information and develop effective solutions - Ability to exercise strict confidentiality How to Stand Out (Preferred Qualifications): - 0-2 years of experience in a healthcare-related service Hashtags: At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!