Bilingual Overnight Customer Support Specialist – Tax Exemption & Account Management at arenaflex

About arenaflex – A Leader in Shipping, Industrial, and Packaging Solutions

arenaflex is a family‑owned powerhouse that has become North America’s premier distributor of shipping, industrial, and packaging materials. With more than 45 years of sustained growth, a workforce of over 9,000 dedicated professionals, and a presence in 14 strategic locations, arenaflex combines the stability of a mature organization with the agility of a forward‑thinking industry leader. Our mission is simple: deliver reliable, high‑quality products and exceptional service to businesses of every size, from local startups to global enterprises.

Our culture is built on integrity, teamwork, and a relentless focus on customer success. Whether you’re working on the shop floor, in a corporate office, or supporting customers from the comfort of a home office, you’ll be part of a collaborative environment where ideas are welcomed, achievements are celebrated, and continuous learning is encouraged.

Why This Role Matters – The Impact of a Customer Account Specialist

As a Bilingual Overnight Customer Support Specialist at arenaflex, you will be the frontline guardian of our customers’ tax exemption processes. Your expertise will ensure that sales tax exemption certificates are accurate, compliant, and applied correctly, directly influencing the financial health of both our clients and arenaflex. This role is pivotal in maintaining trust, reducing compliance risk, and delivering the seamless experience our customers expect from a market leader.

Key Responsibilities

• Analyze sales tax exemption certificates from U.S. and Canadian customers for completeness, authenticity, and regulatory compliance.
• Initiate proactive outreach to customers when documentation is missing, incomplete, or requires clarification, ensuring timely resolution.
• Enter and maintain approved exemption certificates in arenaflex’s customized tax management software, guaranteeing accurate application to future transactions.
• Calculate and process sales tax credits based on validated exemption documentation, collaborating with finance teams to reconcile accounts.
• Partner with cross‑functional teams—including Finance, Sales, and Operations—to deliver consistent, high‑quality service and resolve complex tax‑related inquiries.
• Document all customer interactions and case resolutions in the CRM system, maintaining a clear audit trail for compliance and continuous improvement.
• Stay current on evolving tax regulations in the United States and Canada, sharing insights with internal stakeholders to refine policies and procedures.
• Contribute to the development of training materials and best‑practice guides for fellow support specialists, fostering a culture of knowledge sharing.

Minimum Requirements

• High school diploma or equivalent; a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.
• Demonstrated experience in customer service, preferably within a finance or tax‑focused environment.
• Bilingual proficiency in English and Spanish, with the ability to communicate clearly and professionally in both languages.
• Strong analytical abilities and meticulous attention to detail, especially when reviewing legal documents and financial data.
• Excellent written and verbal communication skills, capable of explaining complex tax concepts in plain language.
• Highly organized, with the capacity to manage multiple priorities and meet tight deadlines during overnight shifts.

Preferred Qualifications & Additional Skills

• Experience with sales tax exemption processes, tax software platforms, or ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Familiarity with U.S. state sales tax regulations and Canadian GST/HST rules.
• Previous exposure to a fast‑paced, high‑volume B2B environment.
• Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
• Demonstrated ability to work independently during overnight hours while maintaining high engagement and morale.
• Commitment to continuous learning, with a willingness to pursue certifications or training related to tax compliance.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the needs of customers and delivering solutions that exceed expectations.
• Analytical Rigor: Applying logical reasoning to interpret tax documents and identify discrepancies.
• Effective Communication: Translating technical tax language into understandable guidance for diverse audiences.
• Collaboration: Working seamlessly with internal teams to resolve issues and improve processes.
• Adaptability: Thriving in a dynamic environment where regulations and business needs evolve rapidly.
• Integrity & Confidentiality: Handling sensitive financial information with the utmost discretion.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Account Specialist, you will have access to a robust learning ecosystem that includes:

• Structured onboarding programs that blend classroom instruction with hands‑on mentorship.
• Tuition Assistance Programs covering courses, certifications, and continuing education related to finance, tax law, or business administration.
• Internal mobility pathways that allow you to transition into roles such as Tax Analyst, Finance Operations Manager, or Customer Success Lead.
• Regular workshops, webinars, and lunch‑and‑learn sessions led by industry experts and senior leaders.
• Opportunities to participate in cross‑departmental projects, expanding your skill set and visibility across the organization.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on experience and location, the following benefits are standard for this role:

• Base Salary: Competitive hourly wage with overtime eligibility for overnight shifts.
• Year‑End Bonus: A $2,500 performance‑based bonus awarded annually.
• Health & Wellness: Comprehensive medical, dental, and vision coverage with employer contributions starting on day one.
• Retirement Savings: 401(k) plan featuring a 6% employer match from day one of employment.
• Paid Time Off: Generous vacation accruals, paid holidays, and flexible sick leave.
• Wellness Amenities: On‑site café, state‑of‑the‑art fitness center, complimentary personal trainers, and over four miles of landscaped walking trails.
• Professional Development: Tuition assistance, certification reimbursements, and access to an internal learning portal.
• Recognition Programs: Multiple bonus initiatives that reward exceptional performance and innovative ideas.
• Safe & Drug‑Free Workplace: Commitment to a healthy, productive environment for all employees.

Work Environment & Culture at arenaflex

Our corporate headquarters, located at 12575 arenaflex Drive, Pleasant Prairie, WI, serves as a vibrant hub where collaboration and innovation thrive. The overnight team enjoys a supportive atmosphere, with dedicated supervisors who understand the unique challenges of non‑standard hours. Key cultural pillars include:

• Teamwork: A collaborative spirit that encourages sharing ideas and celebrating collective wins.
• Respect: An inclusive environment where diverse perspectives are valued and every voice is heard.
• Accountability: Clear expectations and empowerment to make decisions that drive customer satisfaction.
• Continuous Improvement: A mindset that seeks out efficiencies, embraces technology, and welcomes feedback.

All positions are on‑site, fostering real‑time interaction and a sense of community among colleagues. Whether you’re navigating complex tax scenarios or simply assisting a customer with a routine inquiry, you’ll find the resources, mentorship, and camaraderie needed to excel.

Application Process & Next Steps

If you are a detail‑oriented, bilingual professional who thrives in an overnight environment and is passionate about delivering exceptional customer service, arenaflex wants to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter highlighting your relevant experience and why you’re excited about this opportunity.

Apply to this role at arenaflex

We look forward to welcoming a new member to our dedicated Finance team and supporting your growth as a valued contributor to arenaflex’s continued success.