Part-Time Patient Service Representative (Medical Receptionist)
About the position University Hospitals Urgent Care is seeking a friendly, detail-oriented professional to join their team as a Patient Service Representative (PSR). This role is the first point of contact for patients, responsible for providing a welcoming and efficient patient experience and ensuring seamless front-office operations. The PSR will create a positive experience by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This position is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.
Responsibilities
- Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
- Maintain confidentiality while collecting and organizing important patient and business documents.
- Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
- Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
- Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
- Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
- Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.
Requirements
- High school diploma or equivalent
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication, attention to detail, and ability to multitask in a busy environment
- Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Ability to work 12-hour shifts, including some weekends and holidays
- A proactive, friendly, and patient-focused approach to service
Nice-to-haves
- Medical Administrative Assistant certificate a plus
Benefits
- LIFE-Work Balance & Flexible Schedule: Part-Time: – two, 12 hour shifts (8 am - 8 pm) each work week (Sunday to Saturday) and one full weekend/month. 50% holidays. No overnight shifts
- 401K with Company Match
- Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
- Professional Growth: Leadership opportunities & professional development
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