Part-Time Customer Support Agent – Sports Technology and Video Analysis
At arenaflex, we're revolutionizing the way sports teams and organizations analyze and stream their performances. As a leading provider of automatic cloud-based solutions for video analysis and streaming, we're passionate about delivering exceptional customer experiences. We're now seeking a highly motivated and customer-focused Part-Time Customer Support Agent to join our team in North America.
About arenaflex
arenaflex is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, arenaflex has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility. Today, arenaflex is used by hundreds of organizations globally, including some of the world's largest and most well-known sports teams and leagues.
The Role
As a Part-Time Customer Support Agent, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. You will be responsible for:
- Answering incoming requests from arenaflex customers and triaging according to our Service Level Agreements
- Escalating incidents to our Operations team
- Creating tutorials, articles, and user manuals for our help center
- Being the advocate of our customers across all products
- Investigating and replicating bugs or testing new features
- Collecting feedback and channeling it back to our product team for improvements
- Sharing our passion for professional sports and delivering the best service possible
Requirements
* Available evenings and on weekends
- Background in sports and/or technical support
- Fluent in English, both spoken and written
Preferred Qualifications
* Love helping clients and solving problems
- Bilingual is a plus
- Excited to be working in a fast-paced environment, including the option to work on weekends and shifts
- The ability to work independently and stay on top of things
- Love technology and sports!
What We Can Offer
* Working for a global company with a fast-growing sport tech startup with a global footprint
- A fun, skilled, and highly motivated team with experience from world-leading companies
- A work environment where you use the latest, modern technologies and tools
- Working with the biggest teams in sports from all over the world
- A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills and career
- Opportunities to shape your own career development
Compensation and Availability
* $17/hour
- The hours of this position will vary depending on the season
- 15-20 hours/week - weekdays, evenings, and weekends
Location
* Remote position in North America. You will report to the Director of Customer Support, based in Malmö, Sweden.
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and revolutionizing the way sports teams and organizations analyze and stream their performances. We're a fast-growing sport tech startup with a global footprint, and we're committed to creating a work environment that is fun, skilled, and highly motivated. If you're a customer-focused individual who is passionate about sports and technology, we want to hear from you!
How to Apply
If you're excited about this opportunity and want to join our team, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job