Experienced University Grad: Customer Experience Agent – Financial Operations Platform
At arenaflex, we're revolutionizing the way businesses manage their finances. Our all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. As a customer experience agent, you'll be at the forefront of delivering exceptional support to our customers, helping them navigate the complexities of our platform and unlocking their full potential.
About arenaflex
arenaflex is a rapidly growing fintech company that's changing the game in financial operations. With over 40,000 businesses on our platform, we've saved our customers $10 billion and 27.5 million hours. Our investors include top-tier venture capital firms and angel investors from leading companies. arenaflex has been recognized as one of the most innovative companies by Fast Company, LinkedIn's Top U.S. Startups, and TIME Magazine's 100 Most Influential Companies.
The Role
As a customer experience agent, you'll be the primary point of contact for our customers, providing support via phone, email, and live chat. You'll work closely with our account management, product, and engineering teams to resolve customer questions, manage product requests and issues, and bring insights into how we can improve our product. This role is perfect for recent graduates who are eager to learn, grow, and develop their skills in a fast-paced, start-up environment.
Key Responsibilities
* Utilize critical thinking skills to diagnose complex problems and resolve issues using tooling or engineering support
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop, and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help arenaflex scale effectively by handling support requests over phone, email, and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the arenaflex Platform inside and out to maximize effectiveness with our customers
What You Need
* Ability to work on the weekends
- Ability to provide support to customers over phone predominantly; and occasionally email, and live chat
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice to Haves
* Experience working with Zendesk tooling
Benefits (for U.S.-based full-time employees)
* 100% medical, dental & vision insurance coverage for you + Partially covered for your dependents + One Medical annual membership
- 401k (including employer match on contributions made while employed by arenaflex)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
Other notices
* Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- arenaflex Applicant Privacy Notice
Why Join arenaflex?
* Be part of a rapidly growing fintech company that's changing the game in financial operations
- Work with a talented team of leaders from top financial services and fintech companies
- Develop your skills and knowledge in a fast-paced, start-up environment
- Enjoy a competitive salary and benefits package
- Have the opportunity to make a real impact on our customers and the industry
How to Apply
If you're a recent graduate with a passion for customer experience and a desire to learn and grow in a fast-paced, start-up environment, we want to hear from you! Apply now to join our team as a customer experience agent and be part of the arenaflex journey. Apply for this job