Senior Product Manager - Customer Lifecycle Management at arenaflex

At arenaflex, we're revolutionizing the way businesses interact with their customers through innovative technology and a customer-focused culture. As a Senior Product Manager on our Customer Lifecycle Management team, you'll play a pivotal role in shaping the future of customer experience. We're looking for a seasoned product leader who can drive the development and evolution of our Customer Lifecycle Platform, streamlining the entire customer journey from onboarding to billing using AI-driven workflows.

About arenaflex

arenaflex is a product-led company with a strong focus on customer satisfaction. Our Product Team operates in a development model that empowers each product manager to lead their team through the different stages of product development: Think It, Build It, Ship It, and Tweak It. We prioritize high autonomy and high alignment through clear goals, OKRs, and tight collaboration with engineering, support, product marketing, sales, and customer success teams.

The Role

As a Senior Product Manager on our Customer Lifecycle Management team, you'll partner with an engineering team in India to build and evolve our Customer Lifecycle Platform. Your primary goal will be to streamline the entire customer journey, using AI-driven workflows to help both new and existing arenaflex customers reach value faster with fewer manual steps. You'll be responsible for defining and evangelizing the vision and roadmap for the Customer Lifecycle Platform, leading discovery with customers and cross-functional partners, and partnering with engineering to design modular, scalable systems.

Key Responsibilities

* Define and evangelize the vision and roadmap for the Customer Lifecycle Platform across onboarding, activation, training, purchases, and billing

• Lead discovery with customers and cross-functional partners to validate problems and solutions at every stage of the lifecycle
• Partner with engineering to design modular, scalable systems that automate setup and maintenance while remaining flexible for future expansion
• Ship intuitive, personalized experiences that turn complex configuration into self-serve simplicity and accelerate time to value
• Instrument the platform to measure adoption, retention, and expansion. Use data to drive prioritization, experimentation, and ongoing optimization
• Collaborate with Go-to-Market teams to ensure launches land cleanly and the story resonates with prospects and existing customers
• Champion a culture of continuous learning, rapid iteration, and outcome-based planning across distributed teams in the US and India

What You'll Need to Accomplish the Job

* 5+ years of product management experience in SaaS

• Proven ability to translate customer problems into clear product strategy and shipped solutions that drive measurable business impact
• Comfortable balancing delivery speed with long-term scalability and technical integrity
• Strong user experience instincts and a track record of simplifying complex workflows
• Data-literate. Skilled at designing experiments, analyzing results, and taking decisive action based on evidence
• Clear, concise communicator who can engage engineers, designers, and executives on both technical details and strategic narratives
• Familiarity with Agile development and outcome-driven product planning
• Able to work effectively across time zones and cultures. Excellent written and verbal communication skills

What Will Make Us Love You

* Led large-scale onboarding initiatives for SaaS platforms that normally require heavy manual setup, streamlining them into efficient, self-serve experiences.

• Hands-on experience with AI-powered guidance, agentic workflows, or autonomous setup agents
• Domain knowledge in SMB healthcare or operations tools for small businesses
• Systems thinker who thrives on turning ambiguous problems into elegant, extensible architectures
• Demonstrated ability to elevate team practices by bringing clarity, structure, and a focus on outcomes
• Passion for accessible, inclusive design and a sharp eye for detail

What We Offer

* A dynamic and inclusive work environment that values diversity and promotes growth

• Opportunities for professional development and career advancement
• Collaborative and supportive team culture
• Competitive compensation and benefits package
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a seasoned product leader with a passion for customer experience and a drive to innovate, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and explore how you can contribute to arenaflex's mission to revolutionize customer experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve, and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Important Note

All official correspondence will occur through arenaflex branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. Apply for this job