Experienced Customer Experience Representative – Fort Wayne Airport

Join arenaflex, a leading mobility company, in shaping the future of transportation and customer experience. Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? Look no further! arenaflex, a renowned mobility company, is seeking an experienced Customer Experience Representative to join our team at the Fort Wayne Airport. As a key member of our team, you will play a vital role in providing outstanding customer service, ensuring seamless rental experiences, and driving business growth.

About arenaflex

arenaflex is a leading mobility company that operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. With a strong commitment to innovation, customer satisfaction, and employee development, we have been consistently recognized as one of the top places to work. Our mission is to be the world's best and most trusted mobility company, and we're looking for talented individuals like you to help us achieve this vision.

Role Overview

As a Customer Experience Representative, you will be the face of arenaflex, interacting with customers, and providing exceptional service to ensure a positive experience. Your primary responsibilities will include:

• Meeting and greeting customers in a professional, friendly, and timely manner
• Providing superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offering additional customer assistance, such as directions, maps, local area information, and service information
• Answering incoming calls for reservations, rate quotes, general questions, and providing information and resolution for customers, other branches, and vendors
• Placing outgoing calls for callback management and miscellaneous calls as assigned
• Assisting in assessing the condition of rental vehicles upon return
• Notifying management of any known customer or vehicle problems
• Continuously building knowledge and skills through on-the-job training and development opportunities and company-sponsored classroom training

Qualifications

To be successful in this role, you will need:

• A minimum of 2 years of customer service or sales experience
• A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record within the past 2 years, and no drug or alcohol-related convictions on your driving record within the past 5 years (DUI/DWI)
• Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• A willingness to accept the starting pay of $20.67 per hour plus bonus opportunities
• Ability to work part-time with the following schedule: Friday, Saturday, Sunday, 7:00am-3:00pm

What We Offer

As an arenaflex employee, you can expect:

• A competitive salary and bonus opportunities
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to company-sponsored training and development programs

Why Join arenaflex?

At arenaflex, we value diversity, equity, and inclusion. We believe that every employee, customer, and business partner is important, and we strive to create a workplace where everyone feels welcome and valued. We are proud to be an Equal Opportunity Employer and are committed to providing a safe and inclusive work environment for all.

Ready to Apply?

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team.

Apply Now

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Equal Opportunity Employer/Disability/Veterans

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply for this job