Email Support Representative
Why checks apply: Accesses customer accounts and personal data via email â background check required.
Location: Full Time / 100% Remote (United States)
Salary: $35,000 - $44,000 per year
Job Description
We are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions.
Responsibilities
- Respond to customer support emails within required response time targets
- Access customer accounts to investigate and resolve reported issues
- Draft clear, professional, and empathetic responses to customer inquiries
- Escalate unresolved issues to senior support staff with detailed notes
- Track all email interactions in the customer support management system
- Meet daily email volume and customer satisfaction targets
- High school diploma or GED required
- Excellent written communication skills â professional and clear
- Strong attention to detail when reviewing customer account information
- Must pass a pre-employment background check
- No experience required â full training provided from day one
- Must be a US resident with reliable internet and home workspace