Experienced Full Stack Data Entry Specialist – Remote IT Support

Are you ready to embark on a thrilling journey with arenaflex, a leading innovator in the aviation industry? We're seeking an experienced Full Stack Data Entry Specialist to join our dynamic team in a remote IT support role. As a key member of our Data Innovation Group, you'll play a vital role in delivering exceptional customer experiences and driving business success.

About arenaflex

arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. Our mission is to provide safe, reliable, and exceptional travel experiences that exceed our customers' expectations. With a strong commitment to innovation, diversity, and inclusion, we're constantly pushing the boundaries of what's possible in the aviation industry.

Why You'll Love This Role

As a Full Stack Data Entry Specialist, you'll be part of a talented team that's passionate about delivering exceptional IT support services to our customers. You'll have the opportunity to work on a wide range of projects, from software installations and upgrades to data recovery and security. Our team is dedicated to providing top-notch support, and we're looking for someone who shares our passion for excellence.

Key Responsibilities

* Resolve and close tickets/work orders supporting end-client workstations and peripherals

• Answer customer care issues raised from the Helpdesk
• Contribute to workstation projects (global installs/renovations) as a project team member
• Remotely resolve and close demands using remote tools
• Investigate and collaborate with other departments to assist with system-related issues
• Record customer interactions in incident management software, including resource management
• Recover data from hard drives or perform data migration
• Maintain remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations
• Install and design local and network-based printers
• Perform preventive maintenance
• Work flexible hours, including evenings, weekends, and holidays, as required
• Follow management direction, complying with IT strategy and procedures
• Perform other duties as assigned
• Travel, as required

What You'll Need for Success

* Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/preparation

• 2 years of hands-on IT work experience supporting and resolving various PC workstation software and hardware issues
• Firsthand experience supporting workstations in a Windows/TCPIP environment
• Preferred Qualifications:

+ A+ certification + MCSE/MCP certification + Past IT foundation experience in an aircraft/airport environment

• Essential Skills:

+ General knowledge of all Windows-based operating systems, including Windows 10 + Knowledge of workflow and tagging systems + Knowledge of VPN networks and ability to investigate issues + Ability to work independently and act in a collaborative, team-based environment + Ability to lift at least 50 pounds

What You'll Get

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Join the arenaflex Family

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join us at arenaflex and apply now!

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply To This Job Apply for this job