Experienced Customer Experience Manager – Central/West Region

Join arenaflex, a leading global provider of commercial solutions, in a dynamic role that will challenge you to deliver exceptional customer experiences and drive business growth. As a Customer Experience Manager, you will be responsible for managing a portfolio of key accounts, developing and executing strategic plans to drive sales growth, and building strong relationships with customers and stakeholders.

About arenaflex

arenaflex is a global leader in the life sciences industry, providing advanced analytics, technology solutions, and clinical research services to help our customers create a healthier world. With a strong commitment to innovation and customer satisfaction, we are constantly pushing the boundaries of human science and data science to make a meaningful impact.

The Role

As a Customer Experience Manager, you will be part of a high-performing team that is dedicated to delivering exceptional customer experiences and driving business growth. Your primary responsibilities will include:

• Managing a portfolio of 100-200 key Synvisc accounts, developing and executing strategic plans to drive sales growth, and building strong relationships with customers and stakeholders.
• Developing and implementing local plans to gather insights and turn them into potential initiatives for customer groups, delivering growth, profitability, and increased customer experience.
• Providing essential customer service to create and grow revenue and consistently deliver product goals.
• Acting as an "account orchestrator" to provide a more cohesive customer experience utilizing digital tools of engagement.
• Identifying opportunities for continuous improvement to help the team work better and smarter.

Key Responsibilities:

* Responsible for growing 100-200 key Synvisc accounts through proactive account management to key stakeholders within each account.

• Managing existing contracts to ensure ordering in line with tier pricing structure.
• Placing customer orders and directing customers to Specialty Distributor selling platforms.
• Prospecting new business opportunities and creating new customer agreements.
• Maintaining Account Map and Contact Tool and monitoring account performance.
• Identifying and analyzing impediments to performance, including outside interference, and guiding teams towards solutions in a commercial environment, using digital and data analytics.
• Using innovative tools and technology to enhance the learning experience and assist others with adopting new technology solutions.

Essential Qualifications:

* Valid Driver's License.

• A minimum of 5+ years of pharmaceutical, biotech, or medical device sales experience required.
• Account Management Experience in Orthopedics, Medical Surgical, or complex account selling required.
• Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity.
• History of successfully influencing customers using virtual tools and resources.
• Demonstrated ability to use data and data analytics by unearthing valuable insights from data that can help lead to new solutions for the customer.
• Demonstrated ability to learn and apply technical and scientific product-related information.
• Highly organized with strong account management skills.
• Strong commercial business acumen, strategic, critical thinking/problem solving, and innovative thinking capabilities.
• Excellent interpersonal skills and communication skills, ability to develop important relationships with key stakeholders.

Preferred Qualifications:

* A minimum of 7+ years of pharmaceutical, biotech, or medical device sales experience.

• Strong organizational skills with the ability to adapt to change in a fast-paced environment.

Technical Skills:

* Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).

• Experience with Power BI and Veeva CRM.
• Education: BA/BS Degree required.
• Language Requirements: Fluency in English.
• Physical Requirements: n/a.
• Travel: Ability to travel up to 10% of time throughout the nation, to home office and meetings/conventions as necessary.
• Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

What's in it for you?

arenaflex offers a wide array of benefits to support our employees and their families. Best of all, we offer a comprehensive benefit plan that is effective day one! This includes, but is not limited to, Health, Dental, Vision, 401k, Tuition Assistance, and Discretionary Time Off. Ask your Recruiter for additional information.

Join the arenaflex Team

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager, you will have the chance to make a significant impact and contribute to the success of arenaflex.

Apply Now

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