Experienced Full Stack Principal Product Manager – Customer Data Platform Development at arenaflex

If you're driven by purpose and passionate about revolutionizing customer experiences through cutting-edge technology, this role is for you. arenaflex is hiring a Principal Product Manager – Customer Data Platform to join our dynamic team and play a pivotal role in shaping the future of our Customer Data Platform (CDP). As a Principal Product Manager, you will be responsible for leading the development of our CDP, collaborating with cross-functional teams, and driving strategic outcomes that deliver value to our customers.

About arenaflex

arenaflex is a leading company in the insurance industry, dedicated to providing innovative solutions that delight our customers. With a strong commitment to collaboration and innovation, we strive to deliver best-in-class solutions that meet the evolving needs of our customers. Our mission is to redefine customer engagement through the power of data, and we're looking for talented individuals like you to join us on this exciting journey.

Job Responsibilities

As a Principal Product Manager – Customer Data Platform, you will be responsible for:

• Collaborating with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
• Working closely with internal stakeholders to understand their data needs and translating those needs into user stories for Data & Analytics, technical, and engineering teams
• Helping develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identifying new data sources and onboarding existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Building and running queries to answer questions and building segment and building solutions for users of CDP to be able to self-serve
• Being the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understanding customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Helping build the product roadmap, define user stories, and drive trade-off decisions
• Identifying new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leveraging qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborating with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Presenting effectively to high-level stakeholders, setting clear priorities and direction, and building bridges across groups
• Owning the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Championing and educating product managers and lines of businesses on what the arenaflex CDP can do for their business
• Leading the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms

• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear
• Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

Compensation and Benefits

* Annual Salary $128,000.00 - $224,000.00

• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
• At this time, arenaflex will not sponsor a new applicant for employment authorization for this position.
• Benefits:

+ Premier Medical, Dental and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

Work Environment and Company Culture

arenaflex is committed to providing a work environment that is inclusive, diverse, and respectful. We believe that our differences are what make us stronger, and we strive to create a workplace where everyone feels valued and empowered to contribute their best work. Our company culture is built on the principles of collaboration, innovation, and customer obsession, and we're looking for talented individuals who share these values to join our team.

How to Apply

If you're passionate about revolutionizing customer experiences through cutting-edge technology and want to join a dynamic team that is shaping the future of the insurance industry, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job