Health Center Triage RN - Remote Options

Job Summary: The Health Center Triage RN provides critical initial patient assessments, largely via telephone, to determine the urgency and appropriate level of care required. This role is vital for ensuring efficient patient flow and prioritizing patients who need immediate attention, while adhering to established policies, procedures, and state and federal regulations. The Triage RN also acts as a primary liaison between patients, staff, and physicians, facilitating care evaluations and collaborating with other healthcare team members to provide comprehensive patient care. Supervisory Responsibilities: This position has no supervisory responsibilities. Essential Job Functions/Responsibilities: TRIAGE AND PATIENT COMMUNICATION

• Screen and assess patient phone calls, providing appropriate clinical advice, or scheduling appointments.
• Utilize clinical guidelines to determine urgency and appropriate level of care for patients.
• Communicate effectively with patients regarding symptoms, self-care recommendations, and follow-up instructions.
• Coordinate with office staff to manage patient flow and appointment scheduling.

B. CLINICAL ASSESSMENT AND SUPPORT

• Conduct in-person and telephonic nursing assessments to determine the level of care needed.
• Provide immediate care recommendations for urgent symptoms and escalate cases as necessary.
• Document triage assessments and interventions in the EMR.
• Support providers by gathering pertinent patient information before visits.

C. MEDICATION AND TREATMENT SUPPORT

• Follow standing orders for medication refills, test ordering, and routine health maintenance per protocols.
• Educate patients about medications, treatments, and follow-up care.
• Administer vaccinations and medications as needed per provider orders and site protocols.

D. QUALITY IMPROVEMENT AND COMPLIANCE

• Participate in quality assurance initiatives to improve patient care and triage efficiency.
• Maintain compliance with health center policies, state, and federal regulations.
• Engage in continuing education and training to stay current with best practices in nursing triage.

E. INFECTION CONTROL AND SAFETY

• Follow proper infection control protocols and ensure a clean clinical environment.
• Assist with emergency situations and coordinate patient care as needed.

F. OTHER RESPONSIBILITIES

• Support team members and providers in delivering high-quality patient care.
• Participate in staff meetings and training sessions as required.
• Meet productivity and performance standards set by the Nurse Manager and NCHC Division protocols.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Position Qualifications: Education

• Graduate of an accredited RN program.
• Licensed in the State of Vermont. Provider-level CPR/BLS required.
• ACLS and PALS may be required at some sites.

Experience Minimum one-year experience in a clinical setting, preferably in primary care, urgent care, or telephonic triage. Knowledge and Ability:

• Familiarity with public health and community health issues.
• Strong knowledge of disease processes, treatments, and medications, including effects and side effects.
• Excellent verbal and written communication skills for patient interaction and provider coordination.
• Ability to assess, triage, and provide clinical advice over the phone or in person based on established protocols.
• Ability to multitask in a high-paced environment while maintaining professionalism and patient-centered care.
• Proficiency in Electronic Medical Records (EMR) and other relevant computer applications.
• High level of confidentiality and ethical standards in patient care.

Physical Demands:

• Requires full range of motion, including handling patients, manual dexterity, and eye-hand coordination.
• Prolonged periods of standing, walking, and occasional lifting up to 50 pounds.
• Exposure to communicable diseases and bodily fluids.
• Work may include stressful situations and irregular hours.

This position is remote but candidates must be within a commutable distance to Saint Johnsbury, Vermont for occasional team collaboration and organization-wide events. Apply tot his job Apply To this Job