Technical Support & Escalation CIT (d/f/m)
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Clinical IT Technical Support Specialist will ensure the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams, and customers to achieve reliable, compliant, and efficient system performance. As main goals he/she will drive innovation, collaboration, and operational efficiency that enhance patient care through technology. In this remote role , you will have the opportunity to:
- Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
- Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure.
- Provide to analyze, diagnose, and resolve recurring technical challenges ensuring effective communication and alignment between customers, field service engineers, and global support teams.
- Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.
- Participate in root cause analysis and implement preventive actions for critical incidents, while deliver technical training and mentoring to regional support teams to strengthen overall expertise.
- Contribute to documentation, best practices, and knowledge sharing within the European service organization.
The essential requirements of the job include:
- Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.
- Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.
- Strong understanding of networking, data security and healthcare IT environments.
- Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
- Fluent in English (additional European languages are a plus).
Travel, Motor Vehicle Record & Physical/Environment Requirements : Travel required for about 75% across EMEA At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Apply To This Job