Client Services Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. The Client Services Analyst provides critical front-line support to clients and carriers, ensuring timely resolution of inquiries, seamless payment processing, and high-quality service delivery. This role manages key touchpoints between clients, carriers, and internal teams, safeguarding accuracy in $5B+ annual payment transactions while maintaining operational excellence. Analysts play a vital role in sustaining client trust, strengthening carrier relationships, and contributing to the company’s position as a shipper of choice. What a day in the life looks like: Serve as primary contact for client and carrier inquiries, resolving issues within defined SLAs. Deliver system training (FAP Portal) to drive adoption and reduce repeat inquiries. Prepare and distribute quarterly customer recaps and follow up on shipping data insights. Support Customer Success by resolving issues escalated through shared channels. Build strong client relationships to improve satisfaction and retention. Process carrier payments accurately and on time, ensuring compliance with funding schedules. Monitor client bank accounts and coordinate with Finance to ensure payment readiness. Maintain accurate, up‑to‑date training and reference materials. Cross‑Functional Collaboration Partner with Finance, Operations, and Audit to resolve invoice and payment discrepancies. Contribute to process improvement initiatives and cross‑training efforts. What You Bring to the Team: Bachelor’s degree preferred (Logistics, Supply Chain, Business, or related field). 1–3 years of professional experience; transportation or carrier experience a plus. Strong Excel and Microsoft Office skills. Excellent communication, organization, and problem‑solving abilities. Salary range: $50,000.00 - $55,000.00 (final compensation based on experience, performance, and internal equity). #LI - REMOTE #LI-SK1 Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Apply To This Job