Experienced Customer Solutions Representative – Deliver Exceptional Service to 1.3 Million Customers
At arenaflex, we're committed to providing safe, reliable, and sustainable energy to our customers. As a Customer Solutions Representative, you'll play a vital role in delivering exceptional service to our residential customers, helping us achieve our mission of being the best in class. If you're a proactive, solution-oriented individual with a passion for people and problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading energy company serving over 1.3 million customers in Kentucky and Virginia. We're proud to be part of an award-winning team that consistently ranks among the best companies for customer service in the United States. Our culture is built on listening to our customers and empowered employees delivering solutions through exceptional service. We're committed to empowering our employees, community members, and initiatives across our service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.
What We're Looking For
We're seeking a Customer Solutions Representative to join our customer care team in a remote or on-site role. This individual will help us deliver exceptional service by guiding customers through their challenges and solving problems. If you're a motivated, customer-focused individual with a strong ability to ask questions and think critically, we want to hear from you!
Responsibilities
As a Customer Solutions Representative, you'll be responsible for:
- Responding and resolving inquiries during the first contact, assisting customers with billing questions, initiating service orders, taking reports of outages, and safely handling natural gas calls
- Educating customers about arenaflex processes, policies, regulations, and customer tools, delivering a positive customer experience
- Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
- Training will be 8 AM – 5 PM, with the opportunity to bid on other shifts after completing training
- Mandatory overtime is regularly scheduled to meet service level goals
- On-call responsibilities and response to outage events are required
Qualifications
To be successful in this role, you'll need:
- A proactive, solution-oriented approach to problem-solving
- Strong verbal and written communication skills
- Ability to learn new systems and tools in a fast-paced environment
- A "can-do" attitude and positive personality
- High school diploma or equivalent required
- Customer service or retail experience is a plus
- Must live within 2 hours of one of our four call center locations
- Proficiency with MS Office and basic math skills
- Minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download
What's In It for You?
As a Customer Solutions Representative at arenaflex, you'll enjoy:
- Competitive compensation starting at $17.25 per hour
- Benefits, including medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
- Paid holidays, vacations, personal days, and wellness breaks
- Full-time remote work available, with the option to work in one of our four contact centers
- All workstation and peripheral equipment provided for remote work
- Professional development opportunities, including internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
- Community involvement, including interest groups for employees with shared interests
How to Apply
If you're a motivated, customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team and help us deliver exceptional service to our customers. Apply for the job now! Apply for this job Apply for this job