Experience Operations Lead – Guests & Artists
Job Description:
- Work closely with the founder and help scale the experience layer of VAWAA.
- Improve booking conversions and optimize the funnel from inquiry to repeat guest.
- Monitor key metrics representing bookings, guest & artist health.
- Partner with guest experience manager to own the end-to-end guest journey managing bookings, decisions, experience issues, follow-ups, CRM hygiene, templates, workflows, and the SOPs that help scale care without losing soul.
- Support artists with onboarding, gathering assets, offering guidance, co-designing, editing and support.
- Oversee confusion areas for guests and support needed by artists.
- Solve time-sensitive issues across time zones, cultures and contexts.
- Maintain responsive communication wherever guests and artists reach out.
Requirements:
- 2-4 years of digital customer experience
- Strong writing, editorial, visual, and experience-design skills
- Minimum 2 years experience working full-time in remote, computer-based roles requiring responsiveness and self-direction
- Fluency in tools like Streak, Customer.io, Helpscout, Zendesk, Front, Notion, Slack, Google Workspace, AI tools
Benefits:
- Health insurance
- Free and discounted VAWAA experiences
- 0.25%–0.5% equity or profit sharing options
Apply tot his job Apply To this Job