Experienced Bilingual Customer Service Representative – Web & Call Center Support

At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to delivering an unparalleled experience to our customers. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Duluth, GA.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, serving a wide range of industries. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Job Summary

As a Bilingual Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences through our web and call center channels. You'll be responsible for processing customer orders and inquiries, communicating with customers via phone, email, and chat, and helping customers navigate our website and online ordering system. If you're a customer service enthusiast with a passion for delivering legendary service, we want to hear from you!

Position Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert by learning about our products, pricing, and shipping options
• Provide accurate and timely responses to customer inquiries, resolving issues and escalating concerns as needed
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
• Participate in ongoing training and development to stay up-to-date on arenaflex's products and services

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software and other technology platforms
• Knowledge of shipping, industrial, and packaging materials is a plus
• Fluency in additional languages is a plus

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with internal teams
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a passion for delivering legendary service

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees. We offer ongoing training and development opportunities to help you advance your career and achieve your goals.

• Our tuition assistance program covers professional continuing education, so you can pursue your education and career aspirations.
• We offer a range of career paths and opportunities for advancement, so you can grow with us and achieve your career goals.

Work Environment and Company Culture

* arenaflex is proud to offer a best-in-class, clean, and modern work environment that's designed to support your success.

• Our facilities feature a first-class fitness center, beautifully maintained walking trails, and a range of amenities to make your workday more enjoyable.
• We're a family-owned company with a strong commitment to our employees and the community. We're proud to be an EEO/AA Employer/Vet/Disabled.

Compensation, Perks, and Benefits

* Competitive hourly rate of $25-$28 per hour, with significant growth and earning potential!

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs and opportunities for advancement
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including a best-in-class, clean, and modern work environment, first-class fitness center, and beautifully maintained walking trails

How to Apply

If you're a customer service enthusiast with a passion for delivering legendary service, we want to hear from you! Apply now to join our team in Duluth, GA. Apply for this job