Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite

Are you an exceptional listener who aims higher, reaches farther, and acts bold? Do you have a passion for communication and a commitment to providing outstanding customer service? If so, we invite you to join our team at arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service Representative in our Brooklyn, New York office.

About arenaflex

arenaflex is a global leader in customer experience, connecting the right people with innovative solutions to deliver outstanding results. Our can-do culture works together to make the ordinary exceptional, empowering and supporting our employees to reach unimaginable heights while growing our business to make a global impact. With a rich history of over 25 years, King Teleservices, a subsidiary of arenaflex, has been providing call center services to enterprise and local government customers in the United States, delivering exceptional customer experiences that exceed expectations.

Join Our Team Today!

We are seeking highly motivated and customer-focused individuals who are fluent in Spanish and English to join our team in Brooklyn, New York. As a Bilingual Customer Service Representative, you will play a critical role in supporting incoming calls from New York City residents, providing accurate information, and resolving issues in a timely and professional manner. If you are passionate about delivering exceptional customer service and have a strong command of the Spanish language, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Bilingual Customer Service Representative, you will be responsible for:

• Addressing incoming inquiries from NYC residents related to city-oriented issues
• Maintaining a professional demeanor with all customers and providing services with courtesy and patience
• Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
• Providing accurate information in a timely, professional, and courteous manner
• Directing requests to the appropriate department or agency for further action
• Building upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements

To be successful in this role, you will need:

• A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
• Ability to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment dealing with all types of customers and personalities
• Willingness to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

As a valued member of our team, you will enjoy:

• Competitive hourly rate of $17 per hour – Training Wage
• Competitive hourly rate of $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company-paid life insurance

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience, and we are proud to be a leader in the industry.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are a motivated and customer-focused individual who is fluent in Spanish and English, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: [insert link]

Important Note

arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. We look forward to welcoming you to our team!

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