Experienced Customer Service Representative / General Call Center - Remote Opportunity at arenaflex

Job Type:

Full-time, Part-time, Contract

Pay:

$30.00 - $45.00 per hour, compensation is based on experience, education, skills, and business considerations.

Schedule:

* 8 hour shift

• Day shift
• Monday to Friday

About arenaflex:

arenaflex is a leading organization in the industry, dedicated to delivering exceptional customer experiences and innovative solutions. Our team is passionate about making a positive impact on the lives of our customers, and we're looking for like-minded individuals to join our dynamic and supportive environment. As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing top-notch service and support to ensure their satisfaction and loyalty.

Job Summary:

We're seeking an experienced and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for providing exceptional service to our customers, handling customer inquiries, resolving issues, and promoting arenaflex's products and services. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply.

Essential Duties and Responsibilities:

* Assists all internal and external customers in a professional manner, maintaining a positive, empathetic, and professional attitude at all times.

• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary processes for equipment services.
• Coordinates home equipment service requests with Dispatch for prompt delivery.
• Engages in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Provides customers with product and service information, maintaining current knowledge on Medicare, Medicaid, and third-party payor sources for equipment.
• Verifies medical necessity, insurance coverage, and physician orders for all insurance-assigned services.
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understands and strives to meet or exceed department metrics while providing excellent customer service.
• Makes sales or recommendations for products or services that may complement client needs, as applicable.
• Performs other duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience:

+ High school diploma or general education degree (GED). + 6 months of relevant customer service experience preferred.

• Skills & Abilities:

+ Excellent interpersonal, written, and oral communication skills. + Customer service orientation. + Attention to detail. + Good data entry skills. + Proficiency with computers, with strong typing skills. + Ability to work in a fast-paced environment.

Benefits and Perks:

arenaflex offers a comprehensive benefits package to support the health, well-being, and career growth of our team members. Some of the benefits include:

• Comprehensive Benefits: Medical, dental, and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Healthy Meals: Subsidized organic, nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

Work Environment and Culture:

arenaflex is committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is passionate about making a positive impact on the lives of our customers, and we're looking for like-minded individuals to join our dynamic and supportive environment.

How to Apply:

If you're passionate about delivering outstanding customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply. arenaflex is an equal opportunity employer, and we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. Apply Now! Apply for this job