Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience
Job Summary:
At arenaflex, we are committed to delivering exceptional patient care and customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in providing a distinctive and delightful customer experience, while assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering outstanding customer service, have a strong desire to learn and grow, and are committed to excellence, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. We are committed to delivering exceptional patient care, innovative products, and outstanding customer service. Our team of dedicated professionals is passionate about making a difference in the lives of our customers and patients, and we are seeking like-minded individuals to join our team.
Key Responsibilities:
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Customer Experience:
+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
Operations:
+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
Pharmacy Support:
+ Assist pharmacists in scheduling and maintaining work flow. + Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly. + Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. + Verify medicine is correct and check for possible interactions. + Report prescription errors to pharmacist on duty and adhere to Company policies and procedures.
Additional Responsibilities:
+ Handle telephone calls that do not require personal attention of the pharmacist. + Process manual claims for third-party program prescription services in a timely and efficient manner. + Assist and support Pharmacy Department on inventory management activities. + Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs. + Ensure compliance with state and local laws regarding regulated products. + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Assist with separation of food items and product placement as specified by policies/procedures. + Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Assume web pick-up responsibilities and assist with exterior and interior maintenance.
Essential Qualifications:
* High school diploma or equivalent required.
- PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong attention to detail and organizational skills.
- Ability to lift up to 25 pounds and stand for long periods of time.
Preferred Qualifications:
* Previous experience in a pharmacy or retail environment.
- Knowledge of pharmacy systems and equipment.
- Experience with customer service and conflict resolution.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Skills and Competencies:
* Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Ability to lift up to 25 pounds and stand for long periods of time.
- Knowledge of pharmacy systems and equipment.
- Experience with customer service and conflict resolution.
Career Growth Opportunities and Learning Benefits:
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.
- Opportunities for career growth and advancement within the company.
- Competitive salary and benefits package.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.
Work Environment and Company Culture:
* arenaflex is committed to creating a positive and inclusive work environment.
- Our team is passionate about delivering exceptional patient care and customer experience.
- We value diversity and inclusion and strive to create a workplace that is welcoming and respectful to all employees.
- arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
Compensation, Perks, and Benefits:
* Competitive salary and benefits package.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.
- Comprehensive training program.
- Opportunities for career growth and advancement within the company.
How to Apply:
If you are passionate about delivering exceptional patient care and customer experience, and are committed to excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you! Apply for this job