Experienced Full Stack Customer Success Manager – Construction Planning and Scheduling
At arenaflex, we're revolutionizing the construction planning and scheduling industry with our cutting-edge software solutions. As a fast-growing startup, we're committed to disrupting an industry that has seen little innovation in decades. Our culture is dynamic, smart, and spirited, and we're dedicated to solving critical problems for general contractors and project owners. If you're a seasoned professional with a passion for construction project management and exceptional customer relationship management, we want to hear from you.
About arenaflex
arenaflex is a pioneering software startup that's changing the face of construction planning and scheduling. Our innovative solutions are designed to help general contractors and project owners streamline their workflows, reduce costs, and improve project outcomes. With a dynamic and spirited team, we're committed to driving innovation and excellence in everything we do. Join us and be part of a revolution that's transforming the way the world is built.
Job Summary
As an Experienced Full Stack Customer Success Manager at arenaflex, you'll be the strategic partner for our customers, ensuring they maximize the value of our platform. You'll take ownership of the entire customer lifecycle, from onboarding and adoption to retention and expansion. Your ability to blend construction scheduling expertise with exceptional customer relationship management will be key in driving customer success.
Key Responsibilities
* Customer Onboarding & Adoption: Lead hands-on onboarding sessions, ensuring customers are set up for success with arenaflex from day one.
- Customer Relationship Management: Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.
- Technical Guidance & Training: Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.
- Pilot & POC Management: Support and manage customer pilots and proof-of-concepts, helping organizations evaluate arenaflex's value.
- Customer Retention & Expansion: Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.
- Customer Advocacy & Feedback Loop: Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.
- Support & Troubleshooting: Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.
- Data-Driven Insights: Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.
What We're Looking For
* 5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.
- In-depth knowledge of CPM scheduling and construction workflows.
- Hands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).
- Knowledge and experience with data center construction is a plus.
- Proven ability to drive customer satisfaction, retention, and expansion.
- Experience managing customer pilots and proof-of-concepts (POCs).
- Ability to troubleshoot technical issues and provide clear, actionable solutions.
- Bachelor's degree (or equivalent experience) in Construction Management or Civil Engineering.
- Exceptional written and verbal communication skills – ability to communicate complex ideas simply.
- Strong relationship-building skills with both technical and non-technical stakeholders.
- Ability to work independently in a remote setting while collaborating across teams.
Why Join Us
* Impact: Be at the forefront of transforming a $12.1 trillion industry. Make a meaningful impact on how the world builds.
- Culture: Join a smart, spirited team dedicated to innovation and excellence.
- Growth: Opportunity for professional growth and career advancement in a fast-paced start-up environment.
- Benefits: Competitive salary, stock options, benefits package, and a dynamic work environment.
What We Offer
* Competitive salary and benefits package
- Stock options and equity participation
- Opportunity for professional growth and career advancement
- Dynamic and spirited work environment
- Collaborative and supportive team culture
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Ongoing training and development opportunities
How to Apply
If you're a motivated and experienced professional with a passion for construction project management and exceptional customer relationship management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. Apply for this job