Virtual Care Navigator – PTA

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Overview

The Virtual Care Navigator will be a crucial part of our healthcare team, ensuring patients receive consistent and effective care while undergoing treatment remotely. This role involves monitoring patient progress, providing support and education, and coordinating with healthcare providers to optimize treatment outcomes. Collaboration and a “team-player” mindset will facilitate alignment to ATI’s broader mission as we are all “One ATI.” This is an opportunity to join one of the fastest growing Physical Therapy companies in the world, while gaining valuable skills for personal and professional growth. This position requires excellent communication skills, a strong understanding of telehealth technologies, and a compassionate approach to patient support. The ideal candidate will possess strong communication skills, technical proficiency, and a compassionate approach to patient care.

Responsibilities

• Patient Monitoring and Support: Continuously monitor patient data and treatment adherence through remote monitoring systems; track and document patient progress, symptoms, and treatment side effects; maintain regular communication with patients to provide support, answer questions, and address concerns; facilitate virtual check-ins to ensure patients understand their treatment plans and adhere to prescribed therapies.
• Coordination with Healthcare Providers: Act as an advocate for patients, addressing concerns or barriers to accessing virtual care services and adhering to treatment; coordinate adjustments to treatment plans based on patient feedback and monitoring data by relaying important patient information to the primary Therapist.
• Technical Assistance: Assist patients in setting up and using remote monitoring devices and applications, ensuring they are comfortable and confident in using the technology; troubleshoot technical issues and provide guidance on using health management software.
• Education and Resource Provision: Educate patients and families about conditions, treatment plans, and the use of remote monitoring tools; provide resources and materials to support patient self-management and understanding of health conditions.
• Data Management and Reporting: Ensure accurate and timely documentation of patient interactions and treatment outcomes; prepare regular reports for healthcare providers and participate in case review meetings.

Qualifications

Minimum Education

• Required: Associate’s degree in Physical Therapy Assistant

Preferred:

• Bachelor degree in Physical Therapy Assistant

Minimum Experience

• Required: 3-5 years of experience as a licensed PTA

Preferred:

• 1 or more years of experience in telerehab

Technical Skills

• Proficient in using remote patient monitoring systems and electronic health record (EHR) systems
• Strong computer skills, including familiarity with telehealth platforms and health management software

Interpersonal Skills

• Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a remote environment

Professional Skills

• Strong problem-solving abilities and a proactive approach to patient care
• Knowledge of healthcare policies, remote monitoring regulations, and patient privacy laws (e.g., HIPAA)

Licenses and Certifications

• Required: Licensed Physical Therapist Assistant or Occupational Therapy Assistant in home state, and eligible for licensure in multiple states as needed, defined by ATI
• Preferred: Compact license eligible

Virtual Employee? Yes Location/Org Data Dept Number: 3130 ReqID 2025-26933 Job Locations US-AZ-Tempe Job Category Outpatient Rehab - Clinical Support Staff Pay Class Full Time We’re also posting related roles to provide growth opportunities (e.g., RN Admissions Coordinator – Long-Term Care & Rehabilitation (Remote), Remote Cardiac Rehab Intake Specialist - Contractor, Pediatric Physical Therapist (Telehealth/Remote), Virtual Pediatric Occupational Therapist, and more. #J-18808-Ljbffr Salary: USD 36000 - 60000 per year Experience: 3 years required Apply tot his job Apply To this Job