Experienced Customer Success Manager – Strategic Account Growth and Optimization

At arenaflex, we're revolutionizing the way brands interact with their customers through personalized mobile marketing. Our AI-powered platform enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. As a Customer Success Manager at arenaflex, you'll play a critical role in cementing relationships with our strategic customers, delivering maximum value, and driving revenue growth. About arenaflex arenaflex is a top-rated customer success team recognized on G2, partnering with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. Our growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100, all thanks to the hard work from our global employees! About the Role We're seeking an experienced Customer Success Manager to join our team in the East region. As a CSM, you'll take ownership of relationships with our strategic customers, working in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value and retain revenue for arenaflex. You'll be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers' suite of arenaflex products to satisfy their goals. What You'll Accomplish * Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account, including goal-setting, value delivery, account growth, new product adoption, and renewals * Work independently to deliver a "consultant" perspective in all customer interactions * Regularly lead and present at customer meetings, both in-person and over video conference * Analyze customer usage to form accurate forecasts and identify, clearly communicate, and manage risk throughout the year through proactive touch points * Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Your Expertise * 4+ years of CS experience required (marketing technology company strongly preferred) * Strong understanding of growth and retention techniques and strategies * Previously have worked closely with engineering and product teams to define requirements and implement solutions * Comfortable learning new software (for design, data management, and internal tools) * Experience navigating complex work processes, tight timelines, and changing teams * Extremely detail-oriented and organized * Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools * Interest in software and entrepreneurship Additional Information * You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work * The US base salary range for this full-time position is $85,000 - $125,000 + bonus/commission + equity + benefits * Our salary ranges are determined by role, level, and location * arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds * We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation arenaflex Company Values * Default to Action - Move swiftly and with purpose * Be One Unstoppable Team - Rally as each other's champions * Champion the Customer - Our success is defined by our customers' success * Act Like an Owner - Take responsibility for arenaflex's success Why Join arenaflex? * Be part of a top-rated customer success team recognized on G2 * Work with leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson * Enjoy competitive perks and benefits, from health & wellness to equity * Grow your career in a dynamic and innovative company * Make a real impact on customer success and revenue growth How to Apply If you're passionate about customer success and want to join a dynamic team, apply now to become an arenaflex Customer Success Manager. We can't wait to hear from you!

Benefits and Perks

At arenaflex, we believe in taking care of our employees. Here are some of the benefits and perks you can expect: * Competitive salary range: $85,000 - $125,000 + bonus/commission + equity + benefits * Comprehensive health and wellness benefits, including medical, dental, and vision insurance * Generous paid time off, including vacation, sick leave, and holidays * Flexible work arrangements, including remote work options * Professional development opportunities, including training, mentorship, and education assistance * Access to cutting-edge technology and tools * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * And many more!

Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, equitable, and fun. Here are some of the values that guide our culture: * Default to Action - We move swiftly and with purpose to achieve our goals. * Be One Unstoppable Team - We rally as each other's champions to drive success. * Champion the Customer - Our success is defined by our customers' success. * Act Like an Owner - We take responsibility for arenaflex's success.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.

How to Apply

If you're passionate about customer success and want to join a dynamic team, apply now to become an arenaflex Customer Success Manager. We can't wait to hear from you! Apply Now Apply for this job