Experienced Senior Customer Success Manager – Driving Education Innovation at arenaflex
At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform, designed to empower teachers and improve student learning outcomes. As a Senior Customer Success Manager, you'll play a pivotal role in shaping the future of education by ensuring our platform is effectively adopted and utilized by schools and districts worldwide.
About arenaflex
arenaflex is a fast-growing company that's just over 1.5 years old, with over 4 million teachers from around the globe already joining our platform. We're committed to making a real social impact by harnessing the power of AI to transform the education landscape. Join our top team and be part of a dynamic organization that's pushing the boundaries of what's possible in education.
Your Role
As a Senior Customer Success Manager, you'll be responsible for driving the following outcomes and results:
- 90% of portfolio schools adopt arenaflex into their weekly workflow, with effective meetings, content production, and monitoring of underperforming schools.
- 90% of portfolio schools renew (or expand) their contracts for the 25-26 school year, with a focus on building relationships with decision-makers, trust, and influence.
- Achieve a Net Revenue Retention (NRR) rate of at least 110% annually, reduce customer churn rate to below 5% per quarter, and increase account expansion revenue by 15% year-over-year.
Key Responsibilities
* Independently manage complex projects and strategic growth with large districts, overseeing critical customer relationships.
- Shape our customer success playbook, lead onboarding and training sessions, and conduct monthly check-ins to drive product adoption, deepen usage, and secure renewals.
- Build lasting relationships with our education community, fostering trust and influence with teachers and administrators alike.
- Run a tight process to stay on top of multiple moving parts, leveraging technology, data, and organizational skills to achieve success.
Qualifications and Competencies
To succeed in this role, you'll bring the following competencies:
- Hungry: Works hard, takes ownership, and is driven to achieve results.
- Smart: Learns fast, is curious, resourceful, and creative in solving complex problems.
- Relationship-driven: Builds relationships easily, is emotionally intelligent, and communicates effectively.
- Leadership: Provides leadership and mentorship to the customer experience team.
- Strategic: Leads strategic conversations, makes decisions, and prioritizes what best supports districts.
Experience
You'll bring the following experiences:
- Worked in education as a teacher, with a deep understanding of the sector and its challenges.
- Ideally, you'll have experience working in education as an administrator or as a customer success manager at another EdTech company for 3+ years.
Our Benefits
We're proud to offer generous benefits, including:
- Unlimited PTO
- 100% employer-covered health insurance
- A wellness stipend
- Vision/dental insurance
- A 401(k) match
Our Values
At arenaflex, we're guided by the following values:
- Educators are Magic: We trust, empower, and put educators at the center of leading change in service of students and families.
- Joy and Magic: We bring joy and magic into every learning experience, pushing the boundaries of what's possible with AI.
- Community: We foster community that supports one another during a time of rapid technological change, listening to and serving the needs of educators and students.
- Innovation: We're committed to innovation and change, harnessing AI to bring equity, access, and serve the individual needs of students better than ever before.
- Responsibility: We put responsibility and safety at the forefront of the technological change that AI is bringing to education.
- Diversity: We value diversity of thought, perspectives, and backgrounds, serving the wide audience of educators and students around the world.
- Excellence: We strive for the highest quality in everything we do, delivering the best for educators and students.
If you're passionate about education and innovation, and you're ready to join a dynamic team that's shaping the future of learning, apply now to become our Senior Customer Success Manager. Apply for this job