Experienced Part-Time Customer Experience Banker – New Baltimore, MI

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Banker, you'll play a vital role in helping our customers achieve their financial goals while fostering a welcoming and inclusive team environment. Our branch banking roles offer a unique opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.

About arenaflex

arenaflex is a leading financial institution committed to providing innovative banking solutions and exceptional customer service. Our mission is to empower our customers to achieve their financial goals while building strong relationships with our communities. As a part of our team, you'll have the opportunity to make a meaningful impact and contribute to our mission.

Job Summary

We're seeking an experienced and customer-focused Part-Time Customer Experience Banker to join our team in New Baltimore, MI. As a Customer Experience Banker, you'll be responsible for providing exceptional customer service, retaining and growing customer relationships, and recommending appropriate deposit and banking products and services. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply.

Key Responsibilities

As a Customer Experience Banker, you'll be responsible for:

• Providing excellent customer service and effectively resolving customer issues
• Being proficient in understanding and educating customers on consumer deposit products
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhering to all operational, security, risk, and regulatory policies and procedures
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation
• Other duties as assigned

Essential Qualifications

To be successful in this role, you'll need:

• High School Diploma or GED and a minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Bachelor's Degree preferred
• Strong customer service skills and a passion for delivering exceptional customer experiences
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Skills and Competencies

To succeed in this role, you'll need:

• Strong sales and customer service skills
• Ability to build and maintain strong relationships with customers
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Banker, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture

Our branch banking roles offer a welcoming and inclusive team environment where you'll be empowered to help our customers achieve their financial goals. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in our communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime pay
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to our employee assistance program

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex does not accept solicitation from Third Party Recruiters for any position.

Work Visa Sponsorship

arenaflex will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Apply for this job