Experienced Digital Live Chat Agent – Customer Experience Specialist for arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Digital Live Chat Agent, you'll play a vital role in helping our customers navigate the world of camping and outdoor adventures. If you're a people person with a passion for providing top-notch support, we want to hear from you!

About arenaflex

arenaflex is a leading provider of outdoor recreation products and services, dedicated to helping people connect with nature and create unforgettable memories. With a rich history of innovation and customer-centricity, we're committed to making the great outdoors accessible to everyone. Our team is made up of passionate individuals who share a love for the outdoors and a commitment to excellence.

The Role

As a Digital Live Chat Agent, you'll be the face of arenaflex's customer support team, interacting with customers through live chats, phone calls, and emails. Your primary focus will be on providing exceptional customer experiences, helping customers find the perfect RV or outdoor gear for their needs, and ensuring that every interaction leaves a lasting positive impression.

Key Responsibilities:

* Interact with customers through live chats, phone calls, and emails in a timely and professional manner

• Assist customers in identifying RVs and outdoor gear that fit their needs and preferences
• Improve customer experience by supporting and encouraging their decision to participate in the RV community
• Schedule RV sales appointments with customers to meet with our dealership specialists and track in our CRM
• Assist in maintaining brand consistency by directing customers to brand-specific resources
• Constantly achieve established performance goals of the position
• Identify and help solve customer issues quickly and effectively

What You'll Need to Succeed:

* A commitment to customer experience and providing the best support for first-time and long-time campers

• Ability to think critically and apply logical problem-solving skills
• Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
• Strong written skills that lend to clear and concise text-based communication
• PC keyboarding and internet experience needed. Typing speed > 55 WPM
• Ability and desire to learn about the RV & Outdoor industries
• Past professional experience and accomplished employment history
• Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat, etc.
• Adaptable to constantly changing environments
• High school diploma or equivalent and/or 2+ years of customer service and/or 1-2 years related experience
• Bilingual (Spanish) is a plus

Why Join arenaflex?

* Competitive pay and benefits package, including Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities

• Comprehensive benefit package for full-time associates, including medical, dental, vision, and more!
• Access to dental & vision coverage for part-time associates
• Opportunity to work with a dynamic and passionate team of outdoor enthusiasts
• Professional development and growth opportunities in a rapidly growing industry
• Flexible work arrangements, including remote work options

Work Environment and Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and fun. Our team is made up of passionate individuals who share a love for the outdoors and a commitment to excellence. We believe in fostering a culture of open communication, collaboration, and continuous learning.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about the outdoors, we want to hear from you! Apply now to join our team as a Digital Live Chat Agent and become a part of the arenaflex family. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. Apply for this job