Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. At arenaflex, we're on a mission to transform daily commutes and make a significant impact on reducing humanity's environmental footprint. With ambitious goals and a passion for innovation, we're creating a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve this vision.

Join our team and experience the thrill of the mobility industry first-hand

In this exciting role, you'll have the opportunity to learn about the operations, technology management, and on-demand mobility processes of arenaflex. You'll provide on-demand support to customers in the USA, contributing to arenaflex's and your team's goals. With a focus on first-line support through phone, email, and digital channels, you'll be the first point of contact for customers, resolving their queries quickly and effectively.

Key Responsibilities:

* Offer first-line support through phone, email, and digital channels, ensuring customers receive timely and effective assistance.

• Aim for 'first contact resolution' to handle customer queries efficiently, escalating issues as needed to ensure complete resolution.
• Maintain accurate and up-to-date customer records, documenting reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of arenaflex, ensuring they are reflected in your daily work.

What skills & experience you'll bring to us:

* Fluent English: You possess a high and fluent English (C2 level), both written and spoken.

• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

What we offer:

* Starting date: 10th of February, 2025.

• Contract: Temporary (6 months).
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits:

* Employee Assistance Program - Free, confidential, and impartial guidance and support.

• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us:

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. arenaflex International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join our team and be part of a dynamic, innovative, and caring community

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we want to hear from you. Apply now to become a part of our arenaflex team and start your journey towards a fulfilling and exciting career. Apply Job! Apply for this job