Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY

Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. arenaflex provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to deliver exceptional patient care and support, and we're committed to making a positive impact in the lives of our patients and their families.

Overview and Responsibilities

Summary

We're seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Representative, you will play a critical role in ensuring that our patients receive the highest level of care and support.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Pay and Benefits:

* Starting pay of $15 per hour, with opportunities for quarterly bonuses

• 100% remote work from home, day one of employment
• Must live in the US and within 60 miles of any arenaflex location
• After Hours Call Center shifts, with options for part-time or full-time schedules
• Generous paid time off and paid holidays
• 401k, medical, dental, and vision benefits
• Life insurance and disability benefits
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite attitude, with a positive demeanor
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Why Join arenaflex?

* Opportunity to work for a national leader in the healthcare industry

• Comprehensive benefits package, including 401k, medical, dental, and vision benefits
• Generous paid time off and paid holidays
• Quarterly bonus opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)
• Opportunity to work in a dynamic and supportive team environment

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is a DRUG-FREE WORKPLACE. Apply for this job