[Hiring] LPN Centralized Scheduler @UnitedHealth Group
Role Description As the Centralized Scheduler Licensed Practical Nurse (LPN), you provide clinical oversight to the Central Scheduling Team to ensure patients are scheduled appropriately and in alignment with organizational policies and procedures. You practice within the full scope of your licensure while supporting continuity, safety, and quality of care for patients and their families. You identify situations that require clinical judgment or decision making and appropriately escalate these concerns to leadership or the clinician. Through your guidance, you help foster a patient-centered scheduling process that promotes efficiency, accuracy, and overall well-being. Position Details:
- Location: Remote (MA residents only)
- Department: Hematology/Oncology/Infusion (Scheduling for Atrius Health)
- Schedule: Full time, 40HRS Weekly M-F 8:30am-5pm
If you are a Massachusetts-based resident, you will have the flexibility to work remotely as you take on some tough challenges.
Qualifications
- Graduate from a state-approved school of practical nursing
- Current, unrestricted license to practice as a practical nurse in the Commonwealth of Massachusetts
- American Heart Association Basic Life Support (BLS)
Requirements
- Infusion therapies (e.g., biologics, IV hydration, specialty medications)
- Pre-infusion requirements such as labs, prior authorizations, and clinical screening
- Experience in ambulatory care, specialty care, or infusion services is preferred
- Ability to interpret clinical documentation to ensure appropriate scheduling and patient readiness
- Maintains proficiencies in role-specific procedures as defined in organizational LPN competencies
- Proficiency with electronic scheduling systems (Epic or similar platforms)
- Ability to coordinate complex, multi-step appointments (infusion chair time, nursing coverage, pre-infusion labs)
- Solid organizational skills with attention to accuracy and timing
- Experience managing high volume scheduling workflows
- Excellent verbal and written communication skills
- Ability to collaborate effectively with healthcare team
- Professional, patient-centered approach when interacting with patients and families
- Communicates any pertinent information to the relevant members of the health care team verbally and/or through medical record. Maintains patient confidentiality
- Under established protocols or under specific clinician direction, communicates with patients or family regarding specific test results or follow-up plans
- Ability to identify scheduling conflicts, clinical concerns, or missing prerequisites
- Sound judgment in escalating clinical questions to appropriate providers
- Capacity to work independently while maintaining alignment with clinical protocols
- Participates in organizational and departmental process improvement activities
- Performs other duties as assigned
Benefits
- $5,000 Sign-on Bonus for External Candidates
- Excellent compensation and benefits within 30 days
- Generous PTO and paid holidays
- Annual reviews and tuition reimbursement
- Opportunities for continued career progression
- Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements)
- Hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment
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