Client Engagement + Sales Specialist
Client Engagement + Sales Specialist Vertica Fitness is the new fitness revolution that empowers people to feel beautiful and confident and get in the best shape of their lives, all in a fun and inclusive environment where EVERY BODY BELONGS. We do so through three styles of class - FIT, FLIRT, and FLY - that match the Vertica Fitness manifesto: Every Body Belongs, Every Body is Beautiful, and Every Body can Go Vertical! As a Client Engagement & Sales Specialist, you will play a key role in representing our brand and mission—to foster a sense of belonging, confidence, and empowerment within our community. You will be the primary point of contact for prospective and current clients, ensuring a seamless experience from initial inquiry to long-term membership. This role is ideal for someone who excels in customer relations, sales, and community engagement, with the flexibility to work remotely while occasionally assisting in-studio. Key Responsibilities:Client Outreach & Sales
- Effectively communicate our mission and values to clients, leads, and the wider community.
- Explain the Vertica Manifesto and V101 trial class to prospective clients.
- Proactively contact leads to schedule free introductory classes.
- Convert leads into members through persuasive sales conversations, particularly during grand opening pre-sales and trial class follow-up calls.
- Follow up with prospects who did not attend their scheduled intro class and assist in rebooking.
- Conduct targeted outreach throughout a client’s journey to ensure engagement and retention.
Client Communication & Support
- Provide timely responses to client inquiries across multiple platforms, including email, social media (Mighty Network, Facebook, Messenger, Instagram), and other available channels.
- Make reminder calls for scheduled V101 trial sessions on the day of class.
- Send reminder texts for V101 classes the day before and the day of.
- Send personalized and mass email or text invitations to V101 sessions, including booking links.
- Contact clients with outstanding account balances on a regular basis.
- Assist clients with questions about the studio, apps, processes, and policies.
- Maintain a high level of customer satisfaction by addressing concerns in a professional and friendly manner.
Marketing & Community Engagement
- Help administer seasonal marketing campaigns and send mass emails/texts inviting clients to events and workshops.
- Assist in organizing and coordinating studio events, promotions, and community-building initiatives.
- Ensure a VIP-level customer experience for our pole-loving community.
Administrative & Support Duties
- Occasionally assist in-studio as needed (majority of work can be completed remotely).
- Provide additional support to the General Manager as requested, based on skills and availability.
Qualifications & Skills:
- Strong sales and customer service skills with the ability to convert leads into members.
- Excellent communication skills—both written and verbal.
- Experience in handling client inquiries through multiple platforms, including social media and email.
- Highly organized with the ability to manage follow-ups and outreach efficiently.
- Passionate about community-building and fostering a welcoming environment.
- Comfortable communicating via phone calls, text messages, email, and in person.
- Ability to work independently and collaboratively in a fast-paced environment.
This position is ideal for someone who is self-motivated, passionate about fitness and empowerment, and excited to contribute to a growing community. If you thrive in a dynamic environment and love engaging with people, we’d love to hear from you! Pay: From $16.90 per hour
Benefits
- On-the-job training
- Work from home
Work Location: Hybrid remote in Moreno Valley, CA 92557 Apply tot his job Apply To this Job