Level 1 Technical Support Associate, Bilingual English/Spanish
Job Description:
- Respond promptly to incoming support calls and emails from dental offices.
- Screen, diagnose, and troubleshoot client issues related to hardware, software, and network connectivity.
- Provide remote technical assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners).
- Coordinate with external vendors for escalated support and equipment servicing.
- Document all support cases, troubleshooting steps, and resolutions in the ticketing system.
- Assist in the setup, configuration, and testing of new devices and systems.
- Support practice management software such as Dentrix, Eaglesoft, and Open Dental.
Requirements:
- Fluent in both English and Spanish.
- Foundational experience with networks, including routers, switches, and firewalls.
- Strong understanding of PC and server hardware.
- Solid knowledge of Windows operating systems.
- Proven troubleshooting and technical problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Accountability and strong sense of responsibility.
- Experience supporting or working within dental or healthcare offices.
- A+ Certification or equivalent technical credential.
- Exposure to digital imaging systems such as 2D/3D CTs, panoramic machines, and intraoral scanners.
- Familiarity with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
- Understanding of HIPAA compliance and data security best practices.
- Fast learner with good common sense and adaptability to new technologies.
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