Experienced Customer Data Analyst – Driving Business Success through Data-Driven Insights
At arenaflex, we're revolutionizing the way businesses communicate with their customers. Our cutting-edge Communications Automation Platform empowers customers to communicate better, faster, and smarter. As a key player in our dynamic team, you'll have the opportunity to make a significant impact on our customer base by identifying and developing key performance indicators, metrics, and data visualizations that drive success.
About arenaflex
arenaflex is a leading provider of cloud-based communications solutions that help businesses automate their customer interactions. Our low- and no-code solutions are designed to be simple, easy to use, and accessible to anyone. By leveraging AI and analytics, we provide industry-leading time-to-value and rapid time to improved customer experiences. Our solutions seamlessly integrate with existing business software and infrastructure, making it easy for businesses to get started and see results quickly.
Join Our Team
We're seeking an experienced Customer Data Analyst to join our team. As a key member of our analytics team, you'll play a critical role in identifying and developing key performance indicators, metrics, and data visualizations that drive success with our customer base. Your role will interact with internal project deployment teams, development teams, executives, and our clients, where you'll share your vision and passion for analytical curiosity, business acumen, and logic.
Key Responsibilities
As a Customer Data Analyst at arenaflex, you'll be responsible for:
- Identifying, reviewing, and analyzing customer interaction records and logs to create meaningful success metrics and key performance indicators
- Collaborating with internal teams such as Sales, Product Development, Project Management, and Custom Development to identify and track business case metrics
- Leading continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations
- Developing and interpreting weekly performance scorecards and contributing to quarterly business reviews, focusing on proactive activities and trend analysis
- Identifying potential areas for application performance enhancement
- Strategizing to improve self-service rates and ID & Authentication rates
- Being a major voice and proponent of a "Data First" mentality
- Utilizing various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues
- Creating and maintaining documentation related to analytics processes and decision-making
Qualifications
To be successful in this role, you'll need:
- A strong background in data analysis, with proven experience in reviewing data and formulating recommendations
- Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI
- Extreme curiosity and creativity drive
- Excellent analytical skills with attention to detail
- Strong problem-solving abilities and a results-driven mindset
- Excellent communication and presentation skills
- A Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field
Why You'll Love Working at arenaflex
* Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
What We Offer
As a remote employee, you'll enjoy the flexibility to work from anywhere while still being part of a dynamic and collaborative team. We're committed to providing a supportive and inclusive work environment that fosters growth and development.
How to Apply
If you're passionate about data analysis and driving business success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now!
Note:
arenaflex participates in E-Verify and is an equal opportunity employer. We're unable to sponsor or take over sponsorship of an employment visa at this time. Apply for this job