CSR Bilingual
• *Job Title: Customer Success Representative -
- Bilingual
- *Location: Remote (EST Schedule)
- *Duration: Direct Hire
- *Salary Range: $18–19/hour
- *Job Description:
- *We are seeking a customer-focused Customer Success Representative to support patients and healthcare providers in a fast-paced, service-driven environment. This role serves as the primary point of contact for prescription order support, payment processing, and issue resolution across phone, email, and chat channels.
- *The ideal candidate is comfortable handling high call volumes, navigating multiple systems simultaneously, and delivering a high level of service while maintaining compliance with healthcare privacy standards. This role offers long-term stability and potential career growth into inside sales for high performers.
- *Key Responsibilities
- Manage inbound and outbound patient and provider communications via phone, email, and chat
- Assist patients with prescription-related questions, order status, shipping confirmations, and payment processing
- Conduct outbound follow-up calls for order completion, payment collection, and information verification
- Issue replacements, refunds, and payment links as needed
- Route complex inquiries to appropriate internal teams or pharmacy staff
- Maintain accurate documentation across multiple systems while managing live interactions
- Follow all HIPAA guidelines, company policies, and departmental SOPs
- Meet productivity, quality, and service-level performance metrics
- *Qualifications
- High School Diploma or GED required
- Minimum 2 years of customer service or call center experience
- Experience handling high-volume phone environments (30–50 calls per day)
- Strong verbal and written communication skills
- Ability to multitask across multiple platforms while assisting customers
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel)
- Ability to work assigned shifts, including rotating weekends and occasional holidays
- Ability to work remotely with a dedicated, quiet workspace
- *Preferred:
- Experience with Genesys or similar call center platforms
- Pharmacy, healthcare, or regulated industry experience
- Bilingual Spanish
- Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/
to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Apply tot his job Apply To this Job