Experienced Customer Service Representative - Sales (Hybrid) – Voice of arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making connections and changing the world. With a rich history spanning nearly 150 years, we've been at the forefront of telecommunications and technology, empowering families, communities, and businesses to thrive every day. As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be the voice of our brand, providing exceptional customer experiences and driving sales growth in a fast-paced, dynamic environment. Join us at our upcoming open recruiting session in the Mesa, AZ area on February 6th, 2025! We're excited to invite you to meet our team and learn more about a career with #LifeAtarenaflex. Join us at our arenaflex Call Center: 1355 W. University Dr. Mesa, AZ 85201 on Thursday, February 6th, 2025, from 10AM to 2PM Mountain Time. To save time, please apply and complete testing ahead of time.

About the Role:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This hybrid-remote position reports to our 1355 W University Dr, Mesa, AZ 85201 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

Key Responsibilities:

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends

What We're Looking For:

* Unwavering Customer Focus

• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits:

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

WFH Requirements:

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities and Learning Benefits:

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Compensation, Perks, and Benefits:

* Pay Transparency: Our Customer Service Representatives- Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals.

• Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Work Environment and Company Culture Highlights at arenaflex:

* We're a community of innovators, thinkers, and problem-solvers who are passionate about making connections and changing the world.

• We're committed to providing a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.
• We're proud to be a pioneer in the telecommunications and technology industry, and we're excited to have you join our team!

Equal Employment Opportunity (EEO) Statement:

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.

Apply Today!

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators, thinkers, and problem-solvers who are passionate about making connections and changing the world. Apply Job! Apply for this job