Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive growth and satisfaction. Join our vibrant community of innovators, thinkers, and doers who are shaping the future of technology and beyond.
About arenaflex
arenaflex is a forward-thinking organization that's leading the way in cloud and security solutions, Internet of Things, and video entertainment. We're a place where creativity, innovation, and impact converge, and where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at arenaflex.
Your Role and Responsibilities
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience by:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
You're a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and exceeding customer satisfaction targets
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
Work Environment and Culture
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. Our vibrant community is built on a foundation of collaboration, inclusivity, and empowerment. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential.
Compensation and Benefits
Our compensation package is designed to help you move forward in your career and in areas of your life outside of arenaflex. We offer a range of benefits, including:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences and striving to create a workplace where everyone feels valued, connected, and empowered to reach their potential. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Now!
Note:
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Apply for this job