Epicor P21 Administrator
Job Description:
- Act as the primary administrator for the Epicor Prophet 21 (P21) ERP system.
- Manage system configuration, security, users, roles, workflows, and integrations.
- Provide functional and technical support to business users, troubleshooting issues and coordinating resolutions.
- Partner with stakeholders to gather requirements and translate business needs into system solutions.
- Support upgrades, patches, testing, and ongoing system optimization.
- Learn end-to-end business processes across sales, operations, supply chain, finance, and customer service.
- Identify opportunities to improve efficiency, data accuracy, and user experience through system enhancements and automation.
- Support change management, testing, and user adoption of new functionality.
- Support the Oro platform (e.g., OroCommerce) website, ensuring alignment with P21 data and workflows.
- Assist with product data, pricing, customers, contracts, and order integration between ERP and eCommerce.
- Collaborate with internal teams and external partners on enhancements, issue resolution, and platform improvements.
- Monitor system performance and data integrity across ERP and web platforms.
Requirements:
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
- Experience administering or supporting ERP systems; Epicor P21 experience strongly preferred.
- Strong understanding of business processes and how systems support them.
- Experience supporting integrations between ERP and web/eCommerce platforms.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication skills with the ability to work with both technical and non-technical users.
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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