Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job Summary:
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.
Responsibilities:
* Connect with callers through an automated dialer and engage in high-volume conversations, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation.
- Multitask while listening, answering questions, and viewing multiple windows to efficiently manage calls.
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals.
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
- Participate in training and other learning opportunities to expand knowledge of the position and stay up-to-date on industry developments.
- Adhere to all company policies and procedures, ensuring a seamless and compliant experience for callers.
- Assist with other projects as needed, demonstrating flexibility and a willingness to adapt to changing priorities.
- Self-troubleshoot and problem-solve basic IT issues, ensuring minimal downtime and maximum productivity.
What We're Looking For:
* Excellent verbal and written communication skills, with the ability to effectively communicate with callers and colleagues.
- Exceptional interpersonal and customer service skills, with a focus on building trust and rapport with callers.
- Strong problem-solving and conflict resolution skills, with the ability to navigate complex situations and find solutions.
- A competitive and results-driven mindset, with a focus on achieving or exceeding monthly KPIs.
- A willingness to work 40+ hours a week, with flexibility to adapt to changing schedules and priorities.
Requirements:
* Must reside in the State of Florida or New Jersey.
- Must have a quiet, distraction-free space to work, with minimal background noise and interruptions.
- A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
- A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
- Strong background in call-center environments and sales-focused roles.
- 2+ years of phone sales/customer service experience.
What We Offer:
* Total compensation up to $33.00+/hour ($70,000+), including salary, commissions, and bonuses.
- Health insurance, vision, and dental coverage.
- Paid holidays and paid time off (PTO).
- Eligibility for overtime outside of the training period.
- A dynamic and supportive work environment, with opportunities for growth and development.
Hours of Operation:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern. + Friday: 8:30 AM to 4:30 PM Eastern.
- Training schedule will be Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern.
How to Apply:
If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply. Please visit our website to submit your application and join our team at arenaflex. Apply for this job