Experienced Bilingual Customer Service Representative – Ground Services at arenaflex
Join arenaflex, a leading logistics and transportation company, as a Bilingual Customer Service Representative – Ground Services. This exciting opportunity is perfect for freshers looking to kick-start their career in customer support. As a key member of our team, you will play a vital role in addressing customer inquiries, resolving issues, and providing exceptional service to our clients.
About arenaflex
arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to businesses and individuals alike. With a strong commitment to customer satisfaction, arenaflex has built a reputation for excellence and reliability. Our team is dedicated to providing exceptional service, and we are seeking talented individuals to join our ranks.
Job Summary
As a Bilingual Customer Service Representative – Ground Services, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our clients. This role requires strong communication skills, both written and verbal, as well as the ability to work in a fast-paced environment. You will be the primary point of contact for customers, handling a high volume of calls, emails, and chats.
Key Responsibilities
* Handling Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner, addressing their concerns and resolving issues.
- Processing Credit Card Payments: Process credit card payments from customers, ensuring that payments are accurate and up-to-date.
- Logging Installments: Log payments accurately against the receipt in the FTNC accounting system.
- Liaising with Customers: Liaise with customers directly in the event of payment processing issues, such as incorrect credit card numbers or declined payments.
- Examining Credit Installments: Examine and respond to customers on any issues related to credit payments received, liaising with the FTN Record Receivable Office to resolve issues.
- Assisting the Charging Division: Assist the charging division in preparing credit notes for FTNC solicitations in question.
- Providing Internal Customer Service: Uphold FedEx Express Client Support Agents on questions related to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in mail.
- Sorting and Relating Low Value Shipments (LVS) Archive: Sort and relate LVS Archive for the purpose of mailing.
- Answering Questions from Other OPCOs: Answer questions from other OPCOs.
- Preparing FTNC Solicitations: Prepare FTNC solicitations to ship to clients, as required.
- Performing Other Duties: Perform other duties as allocated by the Manager.
Requirements
* Education: Bachelor's degree in any field.
- Language Skills: Fluency in French and English, both written and verbal.
- Technical Skills: Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners).
- Soft Skills: Excellent communication and interpersonal skills, with the ability to connect with a large number of customers and representatives.
What We Offer
* Competitive Salary: $25/hour.
- Opportunities for Growth: arenaflex offers opportunities for career growth and development, with a focus on employee satisfaction and well-being.
- Diverse and Inclusive Work Environment: arenaflex is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected.
- Benefits Package: arenaflex offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
How to Apply
If you are a motivated and customer-focused individual looking to start your career in customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job