Customer Support Advocate - Ongoing (Remote) at arenaflex
Join arenaflex, a Leading Tech Company Revolutionizing the Church Industry
At arenaflex, we're on a mission to empower the local church with the financial stability and resources needed to build the Kingdom of God. As a tech company that puts the Church first, we're dedicated to delivering world-class, cost-effective technology tools to make the business of the church easier. With a global presence, serving over 37,000 churches worldwide, we're committed to innovation and excellence in everything we do.
Customer Support Advocate: Be the Voice of arenaflex
We're seeking a talented Customer Support Advocate to join our team of dedicated professionals. As a key member of our Customer Support team, you'll play a vital role in delivering exceptional experiences to our customers. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, troubleshoot various issues, and help customers adapt to new software and updates.
Primary Responsibilities of the Role
As a Customer Support Advocate, you'll be responsible for:
- Offering customer solutions through email, chat, and phone services
- Training and helping customers adapt to new software and updates
- Tracking issues/bugs that customers are experiencing and communicating accordingly
- Brainstorming and creating better and more efficient processes for the team
- Other duties and special projects as assigned
A Successful Candidate Will Possess:
* Excellent communication skills, with the ability to attentively listen to others and adjust to fit your audience
- Action-oriented mindset, with the ability to step up to handle tough situations
- Interpersonal savvy, with the ability to relate openly and comfortably with diverse groups of people
- Nimble learning skills, with the ability to learn quickly when facing new situations
- Tech savviness, with the ability to readily learn and adopt new technologies
Technical Qualifications
To be successful in this role, you'll need:
- A passion for serving customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses
- Comfort with technology and software services
- Excellent written and verbal communication skills
- A positive and upbeat personality
- Empathy and patience with customers
- Ability to manage yourself in a fully remote environment
- Detail-oriented and organized
- A willingness to learn and adapt quickly to new updates/changes
- Highly competent/comfortable with technology and web-based software's
- Ability to write in explanatory and procedural styles for multiple audiences
Office Requirements
As a fully distributed team (100% remote), you'll need:
- A stable work environment with designated workspace and access to high-speed internet
- We'll provide all necessary equipment
- Ability to work 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
- US-based and legally able to work full-time in the US. Sponsorships are not available at this time
We're Currently Hiring Candidates in the Following States:
* AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Hourly Pay Range: $20-$25/hour
Why Join arenaflex?
* Be part of a dynamic and innovative team that's making a difference in the church industry
- Enjoy a fully remote work environment with flexible scheduling
- Develop your skills and expertise in a supportive and collaborative environment
- Participate in ongoing training and professional development opportunities
- Enjoy a competitive hourly pay range and comprehensive benefits package
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.
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