Product Owner (Hybrid - Pittsburgh, PA, Newark, NJ or NYC)
About the position At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a Product Owner to help shape and deliver products that meet customer needs and stand out in a competitive market. In this role, you will evaluate current and future product lines by analyzing market trends, customer requirements, and product specifications, while assessing new product ideas and enhancements. You will play a key role in bringing new products to market by defining product requirements, supporting development programs, preparing return-on-investment analyses, and establishing timelines in partnership with development and service delivery teams. You will also collaborate closely with Marketing to launch and promote new offerings through integrated plans spanning sales, advertising, and production. In addition, you will help determine product pricing and ensure operational requirements are successfully completed to support product readiness and long-term success.
Responsibilities
- Provide support to clients on product features and respond to technical inquiries
- Resolve customer issues related to installation, operation, maintenance, product application, and compatibility
- Troubleshoot problems, identify root causes, and recommend corrective actions
- Apply workflow and process management knowledge to improve product usage and client outcomes
- Support product adoption by helping define features and sharing customer feedback with the product team
- Collaborate across departments to communicate client needs and represent the voice of the customer
- Assess new technologies, innovations, and approaches that may accelerate the product roadmap
- Contribute to product technology, architecture, design, and implementation of consistent methodologies, as needed
- Complete routine assignments using established procedures and practices
- Meet deadlines and objectives while working under guidance from more experienced team members
Requirements
- Bachelor’s degree or equivalent education and/or relevant work experience
- Entry-level professional experience or demonstrated exposure to product support, technical support, client service, or a related field
- Understanding of procedures and concepts within own discipline and basic knowledge of related disciplines
- Strong analytical and problem-solving skills
- Ability to use existing procedures to solve routine or standard problems
- Effective verbal and written communication skills
- Strong interpersonal skills with the ability to exchange straightforward information and confirm understanding
- Ability to work collaboratively across teams and functions
- Demonstrated ability to learn quickly and develop technical competence through structured assignments
Nice-to-haves
- Experience supporting clients in a product, technical support, or operations environment
- Familiarity with workflow and process management concepts
- Exposure to product lifecycle, implementation, or client-facing technology solutions
- Interest in product development, innovation, and client experience improvement
Benefits
- Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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